Dealer Success Manager - NY region

Newark, NJ /
Customer Success /
Full Time
About AutoFi

AutoFi is the leading commerce platform for end-to-end digital automotive sales and financing, powering billions of dollars in transactions every year through a network of top lenders. Our cloud-based pricing platform and APIs offer customizable solutions to power prequalification and financing for the largest automotive brands in the industry. 

We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and Mouro Capital. AutoFi recently raised an $85 million dollar financing at a nearly $700 million valuation to double down on our mission to bring joy and trust to the automotive market. You can read more about our recent financing here. 

After producing five consecutive years of 100% revenue growth, the AutoFi team in 2022 more than doubled in headcount, while our platform processed more than one million automotive financing requests that resulted in more than $3 billion in vehicle sales. Our recent round of funding will fuel continued growth, enabling us to keep innovating on behalf of our dealer, OEM, lender and enterprise clients. 

Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry to the digital future. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you. Read more about joining us here.

AutoFi is looking for a customer centric Dealer Success Manager  ready for a move that enables your dealership expertise and growth.

You will manage your own Book of Business in a regional area. This role will require onsite dealer visits,  average week consists of 3 days a week in stores, overnight travel 50% which are crucial to the success of our partner relationships.

The ideal candidate: 

Will have a solid grounding and understanding of dealership variable operations, including, but not limited to:
Finance & Insurance, Sales, Sales Management, processes, software, and performance reporting systems will be an added advantage
You should be able to demonstrate a practical understanding of best practice digital sales processes, operating practices, digital marketing vendors and CRM software tools.

You may currently be working with a Digital Retailer Software Vendor, managing dealership accounts from training delivery through ongoing account servicing and support, looking for your next challenge. 

Experience working with Vehicle Sales Teams (Sales People, Sales Managers Internet/BDC, and F&I Managers) implementing our software platform and processes into their dealerships.

 Provide training and insight on best practices that will leverage and drive the dealers' business.

You will own the overall relationship with your dealers from start to finish which will include KPI’s to ensure successful on-boarding, increasing adoption, driving transactions, ensuring retention and delivering satisfaction.

You will need to be as comfortable speaking to a customer as you would a Sales Person, a Sales Manager, a Dealer Principal, a C-Suite or a Manufacturer.

About You:

Be assertive and persuasive
Have a disciplined systematic approach to work
Detail-oriented and analytical
Strong work ethic
3+ years of relevant experience with a history of delivering results
Highly computer literate, Google Suite and Microsoft Office products
Quick to adapt to new technology and tools
Have a working knowledge of common DMS systems, F&I systems, and F&I tools
Proficient user of automotive CRM software
Thrive in a multi-tasking environment and be able to adjust priorities on-the-fly
Have excellent verbal, written and presentation skills
Relationship builder

What's in it for you!

We offer full training, a competitive pay and rewards package for the successful applicant along with great benefits.

- Medical, Dental & Vision covered by AutoFi
- Flexible work hours
- Excellent compensation structure
- Competitive pay and remuneration package
- Visionary leadership team
- Growth opportunities within a dynamic culture

AutoFi is an equal opportunity employer.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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