Senior Solutions Consultant
United States - Remote / Arlington, VA / Atlanta, GA / Austin, TX / Chicago, IL / Columbus, OH / Detroit, MI / Tampa, FL / Washington DC
Customer Experience – Professional Services /
Full Time /
Remote
Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U!
OVERVIEW
At the heart of our work here at Automox is a mission to create easier work for today’s IT teams.
We are seeking a motivated Senior Solutions Consultant to join our team. In this role you will evangelize, assist in deploying and integrating Automox's modern endpoint management platform to prospective and existing customers. This role requires self-motivated individuals and great teammates who are passionate about SaaS software and the IT Operations space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops managers, and levels up to the CTO.
WHAT YOU’LL BE DOING
- Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform
- Build customer trust and relationships through education and technical leadership.
- Work closely with CSMs and partner as the technical expert to maximize customer outcomes
- Lead technical delivery efforts with Sales/Customer Success and Support counterparts
- Drive new and innovative ideas to enhance Automox’s service engagements
- Research and evaluate technologies and create new knowledge base articles that capture new information for reuse throughout the organization and for end-users
- Bring a great attitude as we develop a new services team and all the fun that comes with making a part of creating meaningful customer experiences
- Escalate issues to Support in a timely manner for resolution
- PowerShell or Bash scripting, although your day-to-day will be more varied
WHAT YOU BRING TO THE TABLE
- Strong experience supporting customers as a Sales Engineer, Solutions Engineer, Systems Engineer or Architect, or other solutions role
- Broad knowledge and experience managing either macOS, Windows, or Linux
- Strong experience writing PowerShell and/or Bash code
- Experience with configuration management tools. (MECM / Jamf / Chef / Puppet / Ansible, or like toolsets)
- Self-starter, proactive, motivated, responsible with a passion for customer engagement
- Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
- Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
- You have the ability to work cross-functionally, lead projects, and make things happen
- The ability to give direction to the team to complete assignments using established guidelines, procedures, and policies excites you
- Have a self-driven attitude - able to own problems and deliver solutions.
- Willing to expand current skill-set to contribute and improve other areas of the platform
- Willingness to become an expert in multiple platforms platforms: Windows, macOS, Linux
$100,000 - $130,000 a year
Base pay is part of a rich total compensation package that includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.
CLOSING
This position will be accepting applications from 4/1 - 4/17.
LOCATION
We are a fully distributed company and have remote workers throughout the United States.
***Note: We currently don't hire in Colorado, California, Seattle area, or New York metro***
EMPLOYMENT AT AUTOMOX
✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification
ABOUT AUTOMOX
Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?
TOTAL REWARDS: Thrive with Us
Beyond the Status Quo
🇺🇸 Work from almost anywhere in the USA***
💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues
Health & Wellness
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$150-$200 per month based on tier
🩺 Gender Affirmation Coverage
Happiness & Well-Being
🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨👧👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Coverage
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas for this position at this time.
