Senior Customer Success Manager
Austin, TX / Atlanta, GA / Arlington, VA / Minnesota / United States - Remote / Tampa, FL
Customer Experience – Customer Success /
Full Time /
Remote
Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U!
OVERVIEW
We are looking for a Senior Customer Success Manager to join the Customer Experience Team and help every interaction with Automox end with a happy customer. As a Senior Customer Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer desired outcomes. You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. The Senior Customer Success Manager is the customer advocate, and is focused on driving usage and adoption as well as customer satisfaction as a whole. Customer Success Managers are often the first to identify growth and up-sell opportunities.
WHAT YOU'LL DO:
- Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals
- Monitor specific data to identify at risk customers
- Pinpoint problems and opportunities for expansion. Work cross functionally with the Account Manager for expansion and renewal opportunities
- Lead scheduled Business Reviews with customers
- Drive maximum customer health and retention
- Work with customers and champion with internal teams on escalated issues to ensure the best possible experience
- Leverage as many data points as possible to create a comprehensive customer profile
- Brings ideas for improvement that helps us grow our business and fosters customer advocates
- Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives
- Provide actionable feedback to engineering and product related to customer feature requests and product needs
SKILLS AND ATTRIBUTES:
- 4+ years of experience in Customer Success, Account Management or another client-facing role
- Proven track record in handling difficult conversations with customers
- Experience in working with multi-divisional, multi-geographical customers
- You are concise, articulate, and able to get to the heart of the matter
- You seek to understand the what, why, and how of our business
- You have been a Customer Success Manager supporting a technical product
- You have a passion for technology, customers, problem solving and being a part of a fast-growing SaaS company
- Plan and carry out responsibilities with minimal direction
$96,000 - $120,000 a year
TOTAL COMPENSATION
The salary range above is our base pay range. In addition, the total compensation package includes variable based on quarterly goals, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.
This position will be accepting applications from 4/17 - 4/26.
LOCATION
We are a fully distributed company and have remote workers throughout the United States.
***Note: We currently don't hire in Colorado, California, Seattle area, or New York metro***
EMPLOYMENT AT AUTOMOX
✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification
ABOUT AUTOMOX
Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?
TOTAL REWARDS: Thrive with Us
Beyond the Status Quo
🇺🇸 Work from almost anywhere in the USA***
💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues
Health & Wellness
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$150-$200 per month based on tier
🩺 Gender Affirmation Coverage
Happiness & Well-Being
🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨👧👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Coverage
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas for this position at this time.
