Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! 

We are looking for an exceptional Digital CX Manager who is customer-obsessed, has solid technical aptitude, and wants to join a Customer Experience Team tasked with ensuring every interaction with Automox ends with a happy customer. As a Digital CX Manager, your primary responsibility will be to provide product and technical expertise focusing on the customers' needs and outcomes to ensure they receive maximum value from our solution. You will work to deliver value to our customers, learn about their businesses, and drive adoption based on the customers' defined goals and objectives. 

As a critical member of our growing Digital Success team, you will have a phenomenal opportunity to build next-generation digital programs that improve customer time to value, customer experience, and employee productivity. You will utilize bots, in-app messaging, emails, webinars, online content, and more to guide our paid customers through critical moments in their journey and ensure they successfully adopt and get the most value from Automox.

The ideal candidate is a creator who is naturally curious and enjoys identifying and solving problems with an innovative approach, develops cross-functional solid working relationships, and is capable of defining and owning the creation and implementation of digital programs.

$83,000 - $105,000 a year

We are a fully distributed company and have remote workers throughout the United States.

***Note: We currently don't hire in Colorado, California, Seattle area, or New York metro***

EMPLOYMENT AT AUTOMOX

✅ Must be able to pass a federal, state, county background check

✅ Complete a local in-person verification

Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

🇺🇸 Work from almost anywhere in the USA***

💵Competitive Salary

📈Equity for Full-Time Employees

🏦 401K Match

🏝Flexible PTO, generous sick time policy

👋🏽$20 a month to connect virtually with colleagues

🩺 Comprehensive Health Plans with generous employer contributions

🩺100% Company-paid Short Term/Long Term Disability and Life Insurance

🩺 Company HSA Contribution: $100-$150-$200 per month based on tier

🩺 Gender Affirmation Coverage

🎁 $50 per month Lifestyle Spending Account

💻 Internet Reimbursement - $50/month

🗄 $750 Home office stipend

👨‍👧‍👦 $10k Adoption Benefit

🤰🏽Comprehensive Family Planning Coverage

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.