SALES ENGINEER / SOLUTIONS ARCHITECT

San Francisco or Remote
Operations
Full-time
This is a hybrid position where the sales engineer will collaborate with the sales team to analyze potential client needs and help pitch a tailored platform solution to potential customers as well as supporting the operations team in client implementations. As part of the sales process this role will help map client requirements to our platform features to enable the sales team to win more qualified deals, and to do it faster. The team plays a strategic role in the company success, is highly knowledgeable in product functionality, service offerings, and is able to speak to business needs of our Municipal and Law Enforcement Agency clients.

RESPONSIBILITIES
-Manage sales pipeline in conjunction with Sales team and work activities utilizing CRM
-Research and obtain potential client information to build Client Profiles for the Sales team
-Lead discovery sessions asking questions to understand customer needs and mapping business objectives to AutoReturn’s ARIES Platform capabilities
-Participates in the consultation to prospective users and/or product capability assessment and validation
-Deliver the product demonstrations to individual customers and create customized experiences when necessary
-Ownership of technical/product RFP Sections and security questionnaires
-Proactively maintain expertise on AutoReturn’s ARIES technology platform via personal enablement
-Maintain working knowledge of competitive offerings and architectures
-Prepare and maintain a library of custom platform demonstration environments, mock-ups and stories of customer solutions
-Assist operations team with the initial customer configuration, setup and knowledge transfer
-Work closely with product management to collaborate on customer solutions
-Lead technical discussions during meetings with clients
-Provide top-level customer service
-A principal representative of the company and its brand in the marketplace

YOUR PROFILE AND SKILLS
-Located in the continental United States with 50% travel
-5-7 years working in a SaaS software company in a client facing role, preferably implementing or managing customer's success or as part of a sales team
-BA/BS in a technical field or equivalent practical experience
-Sales and/or pre-sales experience with SaaS/Cloud products
-Understanding  of the Governmental sales cycle and process a plus
-Law Enforcement System experience a plus
-A great SE will have a strong mix of technical prowess, business acumen, salesmanship, communication skills (written and verbal), and likeability
-Ability to effectively present to audiences and adjust to level of role and understanding
-Ability to uncover business challenges and objectives and develop a documented custom solution to tackle those challenges
-Ability to develop and effectively communicate business cases and justifications to prospects and stakeholders
-Basic MySQL knowledge and ability to create or modify configuration scripts
-Willing and able  to develop SSRS Reports to support customer requirements