Customer Service Representative

San Francisco /
Customer Support /
Customer Service Representative

FLSA:  Non-exempt

Reporting Relationship:  This position reports directly to the Service Center Manager


This position will be responsible for providing excellent customer service via phone or at a customer service window, and providing accurate information pertaining to the processes, procedures, and fees of car towing services.

Essential Job Functions

Provide professional customer service consultation to all customers.
Effectively and efficiently interact with customers via phone or at customer service window.

Facilitate retrieval of cars and payment of fees.

Handle inbound communications via phone.

Communicate customer issues and feedback to appropriate individuals.

Enter tow requests into AutoReturn’s computer dispatch system.

Handle all customer interactions with utmost professionalism.

Other duties as assigned.

A High School diploma AND a minimum of 2-3 years of experience in a customer service or call center OR, an equivalent combination of education and/or experience.

Experience dealing one-on-one with customers in a retail or telephone environment.

Professional telephone manner and ability to handle difficult customers.

Solid understanding of computer and internet basics.

Must possess organizational, time management, and creative problem solving skills.

Must demonstrate excellent listening, oral, and written communication skills.

Ability to work in a dynamic, fast-paced environment.

Must demonstrate the ability to interact with peers, management, and other departments in a professional manner

Prior experience as a cashier helpful.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise level in the work environment is usually moderate
Employee is regularly required to sit; use hands and fingers to handle or feel; talk or hear Employee is frequently required to stand and walk and reach with hands and arms
Employee will occasionally lift and/or move up to 10 pounds

Compensation for this position will be $19.00-$21.00 DOE.