Account Supervisor (Pharma agency, Market Access)
Remote (US) / Toronto, ON
US Marketing – Client Services /
Full-time /
Remote
About Avalere Health
Guided by a single mission to make EVERY PATIENT POSSIBLE, our Advisory, Medical, and Marketing capabilities move as one, ensuring every patient is identified, supported, treated, and cared for. Equally.
Avalere Health is a global strategic partner, perfectly formed to solve the biggest challenges in health—at pace and at scale. We are united across the product lifecycle, uniquely positioned to understand every angle of life, health, and the human condition. Partnering with our clients, we are building a world where healthcare is not a barrier. And no patient is left behind.
We are powered by our unique and proprietary model, SenseMaking. Combining strategic tools and human ingenuity, SenseMaking allows us to transform limitations into pathways, obstacles into possibilities, and intricacy into action. Our talented, diverse, and passionate team—known as SenseMakers—strive each day to make EVERY PATIENT POSSIBLE.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.
About the role
As Account Supervisor – Access Marketing, you are responsible for positively cultivating our client partnerships as well as the growth of our offering. As a key contributor to our cross-discipline Access Marketing offer, this role seeks an engaged client services team member who is deeply hands-on, balancing the macro picture with the micro details.
What you’ll do
- Build and sustain the health of our partnerships with Access Marketing clients and ensure their success and satisfaction
- Establish, maintain, and cultivate relationships with Access Marketing clients as a strategic account partner that proactively plans for the business and amplifies brand performance by being proficient/fluent in the client’s strategy, science, customers, competition, market research techniques, promotional venues, medical/legal requirements, and other key needs
- Demonstrate ability to provide confident counsel on client inquiries and communicate Avalere Health’s Access Marketing capabilities with fluency
- Provide feedback on work in development and deliverables as well as lead medical/regulatory/legal management in partnership with project delivery
- Support essential account team responsibilities, including but not limited to, the seamless management of onboarding, communication, scope/brief development, timelines, deliverable reviews, financials, account planning, quarterly business reviews, relationship-building activities, and other key needs with input from project delivery stakeholders as needed
- Partner with project delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly
- Integrate seamlessly and maintain fluency between Advisory and Marketing disciplines within a matrixed organization
- Partner collaboratively with strategy, medical, creative, and project delivery team members on all aspects of Access Marketing
- Grow and contribute to the growth of Access Marketing by supporting account and client services needs for RFPs, pitches, and other new business development opportunities
- Identify external partners for collaboration and consultation as needed
- Be flexible with travel up to 20-30% of time as needed
About you
- Bachelor's degree required in related field (public health, public policy, marketing, communications, business administration)
- 5+ years account management marketing experience, preferably in a market access, payer marketing, or managed markets agency environment
- Experience with pharmaceutical marketing is required, with preference for access marketing across pre-launch, launch, mature, and portfolio brands
- Experience with brand planning, budget development, execution, and measurement – including proficiency in multichannel marketing, media, and digital
- Thrives in a fast-paced, entrepreneurial, and cross-discipline environment with a proactive mindset
- Highly skilled as an interdisciplinary thinker, strategic problem-solver, and flawless on execution
- Curious account leader who keeps abreast of everchanging healthcare landscape and encourages clients to challenge the status quo
- Seamlessly skillful in balancing both collaborative work and independent work
- Proven track record in contributing to and inspiring teams as well as upholding the organization’s culture
- Crisp communications skills, both written and verbal
- Comfortable working under pressure with tight deadlines, across both inline client work and pipeline new business development work
- Exceptional and reliable organizational skills
$100,000 - $118,000 a year
What we can offer
Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.
At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.
We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.
We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.
We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
