Head of Client Delivery, Training

Remote (CA)
Consulting – Performance Optimization /
Full-time /
About Avalere Health

Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology — to create the connections that make better health happen.

Avalere Health partners with its clients to navigate the complex and rapidly changing healthcare ecosystem. Together, our experts help clients connect patients with life-changing therapies, realizing the potential of strategies and solutions to accelerate innovation that improves lives.

We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Avalere Health, we imagine a healthier world and create the connections to make it happen. 

Salary: Competitive + excellent benefits (bonus, pension, healthcare, life cover etc.)

Location: Remote (Canada)

About the role
This is a high-profile role, operating on the Avalere Health Consulting Leadership Forum and reporting to the Head of Training.

Avalere Health Consulting leads strategic engagements with clients and is comprised of three main areas; Advisory, Expert Partnerships and Training. Our Training team is currently comprised of experienced professionals across multiple sub-teams; Learning Strategy, Client Services, Digital Learning. They work in lock step with central Consulting teams including Project Management and Medical Writing. Team members are currently based across North America and Europe and we have a ‘one team’ structure, with team members from any country or sub-team working together to best meet the needs of our clients.

The Head of Client Delivery will directly lead our delivery teams across our Training capability. You will act as a strong internal leader, and will be accountable for ensuring we have the right delivery model, skills and expertise, and the best culture to deliver great work for our clients profitably. You will work closely with our Head of Sales, who is accountable for achieving our new business and sales goals, and be accountable for profitably hitting our revenue goals.

What you'll do

    • Embed a culture of high performance, collaboration and commercial thinking across the team
    • Ensure we have a clear structure, in line with the Consulting vision, with clear reporting lines and good ways of working across the team
    • Ensure we are developing people appropriately, building and acquiring the right skills now and for the future
    • Ensure we have consistent objective setting, performance monitoring, improvements and management
    • Ensure exceptional delivery of projects that meet client needs and company profitability and efficiency goals
    • Provide coaching and support to delivery team to ensure high standards across projects
    • Establish efficient and profitable ways of working across Consulting and other teams within Avalere Health
    • Work with our Senior Operations Director to ensure excellent ways of working, pricing, commercial and project management
    • Work with our Resource Manager to ensure we have the right people resourced to projects at the right team, to meet client and business demands
    • Work with our Head of Medical Writing to ensure effective ways of working and high quality delivery for all writing and editing requirements
    • Risk management across clients, our team and finances
    • Accountable for delivering to our revenue goals

About you

    • Significant experience of running a successful and growing Training organisation, or large Training team within a broader organisation, overseeing revenues in the region of $10-15m per annum.
    • Successful track record or growing multi-functional teams, retaining high calibre staff and developing junior team members.
    • Extensive healthcare experience, with expertise across emerging biopharma and large pharma clients and a good network of potential clients and candidates.
    • Experience coaching and mentoring very senior members of the team and developing/managing across levels of experience.
    • Experience delivering projects across Avalere Health’s core Training services
    • Extensive internal change management experience, helping guide teams through new organisational structures, operating models and systems.
    • Ability to take ownership of challenging workstreams and situations, delivering exceptional results.
    • Strong leadership behaviours, supporting a culture of diversity and inclusion, collaboration and accountability individually and across the team.
What we can offer

Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits. 

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.