Program Manager

Remote
Client Services & Support /
Full Time Employee /
Remote
12/30/22 UPDATE - We recently filled the position. Fortunately, we expect to hire another Program Manager in Q2 2023 so will reach out to qualified candidates later in 2023.

Avela is the first platform for school application, admission, and enrollment with a focus on equity. We're looking for a current/former educator with business experience to partner with clients to implement Avela's solutions and advise on best practices.


Role

In this role, you'll work closely with our clients, partners, and prospects to implement Avela's solutions and provide advice. You'll also have your hands in just about everything across the company, from sales/marketing to operations!

The role is an exciting hybrid, working closely with the client services, product, and sales and marketing teams.

Ideal Candidate

Our ideal candidate has 8+ years of experience, with at least two full time roles spanning a variety of functions. We prefer some experience in both education (teaching, administration, nonprofits) AND business (strategy consulting, startups, technology companies, etc), but are also open to former teachers who have worked in a District/Charter Management Organization office.

Outstanding customer empathy, technical competency, and and partnership acumen is required.

Role Breakdown and Responsibilities

    • 50% Project Management - You’ll own large-scale implementation projects with customers, developing and managing the project plan
    • 20% Data Analysis - You’ll create clear and coherent analyses of past enrollment data and simulation results, present findings to customers, and identify opportunities for improvement.
    • 20% Business Development - You’ll drive efforts to bring in new clients and/or expand our relationship with existing clients, including tapping your network.
    • 10% Operational - As a growing startup, we all pitch in to do whatever it takes to build our organization!

Qualifications

    • Strength and experience in each of the above job responsibilities.
    • Expert in project management and client services with 8+ years of professional experience
    • Excellent communicator, including written and oral
    • Quantitative skills, including experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
    • Customer-centric mindset and passion for education, equity, or social impact
    • Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats
    • Among the best at what you do with a growth mindset and desire to constantly improve
    • Legal ability to work in the US and willingness to work continental US hours.
    • Preferred: MBA or consulting experience
    • Preferred: Start-up experience
    • Preferred: Education experience (teaching and/or administration)
    • Preferred: Experience with a statistical software package (e.g., Stata, SAS, SPSS, R)


Company

Avela is a Nobel Prize-winning edtech startup building the first platform for families to navigate their child's educational journey and a universal application for PK-12 education, daycare, and enrichment programs, promoting equity and access to education. We’re like “OpenTable for Education” or “Mindbody for Schools.”

For students and families, this simplifies the process of finding and applying to educational programming. For schools and districts, this streamlines operations and helps increase enrollment (and hence, revenue).

We sell our application and enrollment platform directly to school districts, charter networks, other educational providers, cities, and states. We work with school districts and charter networks across the country, including in Oakland, Seattle, Hartford, Tulsa, New Orleans, Newark, and Jersey City. We also work with a range of nonprofits and NGOs, including Teach for America and the Inter-American Development Bank, as well as the US Military.

Our platform has four parts to cover each stage of the application journey, from exploring options to applying and final selection and admission:
Avela Explore - Mobile-optimized school finder and opportunity navigator
Avela Apply - Streamlined application management system and tracking
Avela Match - Research-based admission and student assignment lottery system.
Avela Enroll - Online registration, transfers, and enrollment platform with document collection.

We also offer a range of consulting services to help districts implement enrollment reforms and advance equity in educational programs.

Learn more at avela.org.

Team 

Avela was founded by a renowned team of visionaries, including Nobel Laureate Joshua Angrist, Clark Medalist Parag Pathak, and social entrepreneur Greg Bybee. We have a passionate team of entrepreneurs, engineers, economists, and data scientists - get to know us at https://avela.org/team


Benefits

We love our team and care about their wellness. We strive to offer the best benefits of our peers, including:
-- Significant equity
-- Flexible work policies
-- Unlimited vacation
-- Home office stipend or WeWork membership
-- 401(k) program
-- Flexible Savings Account (FSA)
-- Dependent Care Saving Plan (DCFSA)
-- Commuter Benefits
-- Life Insurance by Guardian (covered 100%)
-- Platinum Medical Plan by UnitedHealthcare (Employees 100%, Dependents 40%)
-- Platinum Dental Plan by Guardian Health (Employees 100%, Dependents 40%)
-- Platinum Vision Plan by Guardian Health (Employees 100%, Dependents 40%)

Learn more at avela.org/careers.

Location

We are a flexible, fully remote company, however all full time employees must live in the United States and meet the work authorization policies below. We are building geographic "hubs" to facilitate collaboration, so prefer candidates who are located in/around Boston, New York, Los Angeles, or San Francisco, or are willing to commute into them for monthly on-sites.

Colleagues are expected to work from a quiet location with reliable, high speed internet, during continental US hours, and in accordance with our collaboration norms outlined below. #LI-Remote

Work Authorization

Although we are strongly supportive of immigrants and individuals of all backgrounds, unfortunately, as a small startup, we are not in a position to sponsor visas and are only able to consider candidates who are authorized to work in the United States without employer sponsorship. We apologize for the inconvenience and look forward to working together in the future.

Remote Working and Collaboration Norms

As a remote-first company, we think deeply about aligning on shared values and collaboration norms. We trust our team and empower everyone to find the right balance for their productivity, but also seek to facilitate synchronous collaboration and minimize asynchronous latency.
 
We ask everyone to have access to a quiet environment, free from distractions during working hours with high speed broadband internet. (One of our benefits is that we'll cover a WeWork membership!) Our default is video-on for meetings to foster relationships and allow non-verbal communication cues to come through, however we understand that from time-to-time it’s helpful to turn video off. We also ask colleagues to have a proper office setup with desk, external monitor, quality webcam, etc. (Another benefit is that we cover up to $2,000 of office setup.)

For full time roles, we expect colleagues to work a normal business day in a continental US timezone of their choice, so long as there's overlap from 12pm - 6pm ET. This ensures sufficient time for synchronous collaboration, but also facilitates flexibility in your schedule. (We are open to other working arrangements, but this must be approved in advance before joining.) We also expect full time employees to join for biannual week-long team offsites (we cover the costs, of course).

We Encourage You To Apply

Avela is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, even if you don't meet all of the job requirements. If you believe this is a role that you’ll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.

Tech Stack (for Product/Engineering Roles):
Experience with our specific technologies is not required, even for engineering roles, and our stack is constantly evolving. Here's what we're using now:

Front-end:
-- React + TypeScript
-- Chakra UI with focus on a11y
-- Jest + React Testing Library for unit tests
-- Playwright for end-to-end tests
Back-end + Database:
-- GraphQL with Hasura
-- AWS Lambda with NodeJS / TypeScript and Go.
-- AWS Serverless Services: Fargate, Aurora, S3, SNS
-- AWS RDS with PostgreSQL
DevOps:
-- AWS CDK for Infrastructure as Code
-- AWS CodeBuild and AWS Codepipeline
-- AWS Amplify for Front-End