Security Operations Center (SOC) Analyst
Guadalajara, Mexico
Managed Services – SOC /
Full-Time /
Hybrid
Avertium is the managed security and consulting provider that companies turn to when they want more than check-the-box cybersecurity. In today’s threat landscape, your not-so-standard processes, workflows, and vulnerabilities require more than just a standard approach to cybersecurity. You need a smarter, stronger approach based on more rigor, more relevance, and more responsiveness. That is why more than 1,200 organizations in every sector from manufacturing to financial services, healthcare to technology and business services to hospitality rely on Avertium for cybersecurity services.
The Security Operations Center (SOC) Analyst will work collaboratively to detect and respond to information security incidents, maintain, and follow procedures for security event alerting, and participate in security investigations. The SOC Analyst will perform tasks including monitoring, research, classification, and analysis of security events that occur on the network or endpoint. The ideal team member will demonstrate familiarity with the principals of network and endpoint security, current threat, and attack trends, and have a working knowledge of security principals such as defense in depth.
Responsibilities:
- Monitor customer security information and event management (SIEM) software and dashboards to assesses and respond to organizational risks.
- Use knowledge of computer networking, applications, and security to provide client recommendations for remediating identified threats.
- Responds to security related tickets escalated from clients through email and phone and works collaboratively with the client to assist in resolving security events.
- Work one of three shifts which may include day, swing, nights, and weekends.
- Identify and escalate issues with monitoring applications.
- Complete training and certification courses to meet established training and development goals.
- Maintain an extremely high-level of client satisfaction and service delivery quality throughout day-to-day execution.
Qualifications for Success:
- Solid understanding of computer networking, cyber security principals/concepts, Operating Systems and customer service experience.
- Associate's degree in Information Technology, Cybersecurity, Computer Science, or related field or 1-2 years of successful professional experience working in a Security Operations Center (SOC). Industry security certifications preferable, but not required (such as Security+, CCNP, CCNA)
- Prior working experience with SIEM software, Endpoint security, vulnerability scanning tools, and threat/attack trends.
- Positive attitude
- Desire to learn and grow skill set (humble and hungry)
- Ability to deliver technical messages to non-technical audiences.
- Proficiency speaking English
- Interpersonal Relations
- Time Management
- Problem-Solving
- Organization
- Teamwork
- Adaptability
- Creativity
- Customer Service
- #LI-DS1
