Sales Operations (CRM & Emailing team) Apprentice
Bordeaux
INTERNSHIPS – SELLER SUCCESS INTERNS /
APPRENTICESHIP /
On-site
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
The Seller Success Operations team’s mission is to enable seller-facing teams to focus on high-value tasks and meet their business and quality targets. We equip the Seller Success team with the incentives, tools, processes & resources to help them get their job done effectively and lead initiatives and automation that directly drive seller action at scale.
As a Sales Operations Apprentice, you will manage the Seller lifecycle at Back Market and your goal is to help ensure we have the right companies successfully selling refurbished tech on the platform.
Your Mission (If You Accept It): 🚀
- Maintain, optimize, troubleshoot and test automated emails and processes on our CRM, Salesforce
- Monitor the lifecycle and identify opportunities to improve seller success and assist Product, Business and Operations teams to deliver projects to capture growth (lead generation, seller registrations & onboarding, inactivity, exits)
- Implement and monitor the efficiency of the automated email campaign to sellers during their lifecycle, deliver recommendations and drive improvements (edit, creation, project with Salesforce)
- Deliver qualitative and quantitative insights on the performance of the seller emails and recommendations to improve (data analysis and business reportings)
- Assist the Seller Success Operations team in creating and scheduling seller communications using our emailing solution Pardot – and explore other emailing solutions in the market
You’re At The Right Place If: 🌟
- Looking for a 12-month apprenticeship (Master's Degree)
- English is a no-brainer (fully professional capability). If you’re extra cool and speak more languages, bonus points for you!
- Previous internship in Operations, Sales, Growth, or Marketing is preferred
- You are interested in the e-commerce, marketplace, or retail environment in Europe.
- Prior experience with a CRM and marketing automation solutions is a big plus!
- You are data-driven and can run analysis and build business insights from data with excel/Gsheet
- You are organized and structured, you pay attention to details and have a lot of drive with a can-do / will-do attitude
About this apprenticeship: ⚡️
- Starting date: September/ October, 2024
- Duration: 1 year contract for your last year of Master (or 2 years contract for your full Master’s program)
- Location : Bordeaux, France
- MANDATORY: You must be enrolled in a French student program providing an apprenticeship contract (“contrat d’alternance”) and be authorized to study/work in France.
Recruitment Process: 🚦
- Video-call Interview with the Talent Acquisition Specialist (30min)
- Skills Fit Interview + Live Case Study with your future direct manager (1H)
- Cultural fit interview with another person in the team (30min)
WHY SHOULD YOU JOIN US ? ✌🏼
- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc…
- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!
- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!
- We embrace work life balance which includes flexible working hours and the opportunity to work from home.
- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.
