Internship - Social Media Care Specialist Italy
QUALITY, CUSTOMER CARE, SERVICES – CUSTOMER CARE /
Founded in 2014, BackMarket is the first online marketplace dedicated exclusively to refurbished electronic devices. With 158M€ raised already, we are sabotaging ‘new’ by connecting highly selected certified professionals to consumers who are looking for a more affordable, reliable and ecological alternative to purchasing brand new products.
Leading the way in a shift towards a circular economy, freeing the planet from electronic waste, and building a global leading tech company are three solid reasons to wake up very morning. Taking part in BackMarket’s adventure means committing to an ambitious project with a strong social and environmental impact!
We are committed to providing an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation : our Bureau Of Technology.
Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference.
E-waste reduction, planned obsolescence battle and circular economy are 3 good reasons to wake up in the morning; we're offering a fantastic career opportunity for a Customer Care Specialist to join our European team (based in Bordeaux). So, if you’ve got a way with Customer Care in challenging environment, an interest in environmentally-friendly initiatives and a genuine desire to build a first-class global marketplace, we'd love to hear from you.
YOUR MISSION (if you accept it):
- You'll provide our clients with quick and clear information on complex issues through the application of the BackMarket charter, across most channels (email, social media, forums, reviews, etc)
- You’ll scrutinize the web in order to carry the customer's voice across Back Market
- You'll be proactive in improving the customer experience
- You'll exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve
- You'll sponsor and develop the skills of our outsourced agents
- You'll be a key actor in testing new Customer Relationship Solutions
- You'll participate in transversal projects to support the customer's voice
YOU'RE AT THE RIGHT PLACE IF:
- Native Italian speaker, you have 2 to 3 years of experience in a similar position and in a similar sector
- English has no secret for you and if you master French as well, it's a real plus!
- You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
- You are committed to making our customers happy
- You like to do concrete things and get your hands dirty
- You know how to prioritize, take care of details and the pressure doesn't scare you
- You are eager to learn and you want to immerse yourself in a very, very fast growing startup
- You are a fantastic team player, with whom it is cool to work alongside
- Phone interview with Lou, Talent Acquisition Specialist
- Technical test
- Interview with Cyril, Team Leader Customer Care Specialists and one of our amazing Customer Care Specialist
- Interview with Marion, our Head of Care Performance
- Interview with Raoul, COO and Thibaud, our CEO
WHY SHOULD YOU JOIN US ?
• A meaningful job : through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
• An attractive salary, multiple benefits (meal tickets, health insurance, etc...), remote friendly, internal events, etc…
• Technical challenges all day every day : you will have the freedom to innovate and adapt new ideas!
• Work with passionate experts who will share their knowledge and help you develop and grow! (Backademy, technical guilds, Meet-up & Conference)
• Grow your career with a flexible career path, BackMarket can help you evolve!
• A booming scale-up: our environment is rapidly growing in Europe, the USA and soon in Asia!
• A lot of fun : you will have the opportunity to work in a fast paced, open minded and friendly environment.
Backmarket is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.