Business Operations & Strategy Lead
New York City
Business Operations /
Full-time /
Hybrid
About Baselane
Baselane is a rapidly growing banking and financial management platform for individual landlords and real estate investors. We are backed by leading FinTech investors, including Matrix Partners, Activant Capital, Collaborative Fund, Conversion Capital, Diagram Ventures, ThomVest, and many FinTech leaders from PayPal, eBay, Google, and more.
We are building the future of financial services for the 12+ million individual landlords and real estate investors who own over 25 million homes in the United States. Our mission is to empower landlords with financial services, automated tools, and actionable insights to help them save time, increase their returns, and grow their investment portfolios.
We are a seasoned team with deep experience in financial services and technology. We have previously worked at companies including The Boston Consulting Group, Morgan Stanley, Plaid, Harry’s, Better, WealthSimple, Affirm, Shopify, Jobber, RazorPay, and more.
About the Role
The Business Operations & Strategy Lead will play a central role in shaping Baselane’s operating system. You will drive impacts across the organization – whether it is scaling Baselane’s inbound sales function, automating our fraud engine, or quarterbacking compliance in a shifting FinTech landscape. This is an opportunity for high levels of responsibility and ownership that will directly influence the trajectory of a high-growth fintech.
The role is ideal for an ambitious, intelligent, structured, and data-driven operator who thrives in ambiguous environments and can perform on long-form, complex deliverables.
Responsibilities
- Strategy & Financial Analysis/RevOps
- Shape Baselane’s models and related analyses to evaluate growth plans, resource allocations between initiatives, and frame strategic trade-offs
- Communicate key business drivers to the leadership team across financial levers, product sensitivities, or customer expansion
- Establish and manage Baselane’s cadence for OKRs and KPI tracking, ensuring visibility and accountability across the organization
- Cross-Functional Programs & Infrastructure
- Manage key operational initiatives - such as the design & rollout of Baselane’s automated fraud & risk scoring engine and in-sourcing of KYC flows
- Support the day-to-day management of key infrastructure across our banking and payment processing products
- More generally, work across the company to pitch in wherever help is needed; one day you might be working with Sales to improve AE efficiency, the next you may be working with our CEO on a board deck, and then you might be working with our CX team to improve the performance of our generative AI chatbot
- Risk & Regulatory Programs
- Drive readiness for Baselane’s SOC 2 certification and other critical InfoSec requirements
- Help Baselane establish best practices in compliance (AML/OFAC, entity-level filings, risk management) as we scale and own these responsibilities internally
- Serve as a direct partner with our sponsor bank on audits and compliance initiatives, ensuring Baselane stays ahead of regulatory trends
What we're looking for
- 3+ years of relevant experience: You have experience in consulting, venture capital, business operations, or product/ops roles. You have a track record of leading cross-functional initiatives and delivering results in fast-paced environments.
- Operator’s mindset: You are comfortable with ambiguity and thrive on solving complex problems. You move quickly but thoughtfully, balancing speed with quality.
- Systems thinker: You design processes and frameworks that scale, not just put out fires. You can manage multiple initiatives at once and drive them to completion with a high level of detail and accountability.
- Analytically rigorous: You ground decisions in data and can frame trade-offs clearly. You’re comfortable with financial modeling (Excel required; SQL a plus).
- Highly collaborative: You build strong relationships across the organization and external partners, and can jump into mission-critical projects to accelerate deliverables.
- Self-starter: You proactively identify gaps and opportunities, take initiative without waiting for direction, and bring forward solutions that improve the business.
- Low ego, high impact: No project is too big or too small — you’ll jump into the weeds when needed but keep your eye on the big picture.
- Excellent communicator: You distill complexity into clear insights and updates for leadership, partners, and the board.
Benefits & Perks
- Competitive compensation
- Equity - Ownership in what you are building!
- High-quality medical, vision, and dental Insurance
- Life insurance and disability coverage
- Generous time off
- Flexible working hours and location
- Remote working stipend to set up home office
- One medical membership (US)
Practicals
- You'll report to the Head of Business Operations
- Team: Business Operations
- Location: New York City – 3 days/week in-office (Union Square)
- Start date: Early Q4 2025
$110,000 - $140,000 a year
