Senior Client Success Manager
Austin / Remote, United States
Global Revenue – Client Success /
Full-time /
Remote
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Bazaarvoice is looking for a Senior Client Success Manager to join our Enterprise Accounts team. Our Client Success Managers are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients. We are looking for an individual who is passionate about client service, solving challenging problems, and enjoys regularly exceeding customer expectations. Our ideal candidate is naturally curious and has a strong drive to succeed.
What you'll be doing
- Discover and influence the client's internal metrics for the success of the program and ensure the client knows how to achieve and measure those results
- Advise on strategies and tactics to create a healthy program
- Act as the business success expert in educating, guiding, and supporting clients, partnering with them to effectively develop consumer-generated content programs
- Provide guidance and consulting for marketing best practices and ROI analysis for clients to gain the most value from their programs with Bazaarvoice
- Manage client lifecycle across a portfolio of named accounts
- Exemplify client-centricity by serving customers above and beyond their expectations
- Using tools and troubleshooting techniques and exercising good judgment in decision-making to routinely deliver exceptional client support
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting, and working with multiple teams to mitigate risk and increase client satisfaction
Necessary skills and experience:
- 4+ years of work experience in a client services or account management role managing Fortune 1000 clients. Significant experience with account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
- Excellent relationship-building skills and proven experience cultivating productive executive champion relationships
- Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments
- Demonstrated ability to manage multiple enterprise accounts concurrently
- Demonstrated ability to manage multiple work streams simultaneously and efficiently
- Attention to detail, highly organized, with an absolute focus on quality of work
- Strong team player with a “client-centric” attitude
- Outstanding oral and written communication skills
- Marketing program management experience preferred
- Bachelor’s degree
$100,000 - $110,000 a year
*Range quoted denotes Base Salary range
Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply!
#LI-BA1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
