Client Success Director

London
Global Revenue – Client Success /
Full-time /
Hybrid
 
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
 
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
 
Our brand promise : closing the gap between brands and consumers.
 
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
 
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for a Client Success Director, Strategic Retail Accounts. Our Client Success Directors are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients.  We are looking for an individual who is passionate about client service, about solving business problems and enjoys regularly exceeding client expectations.

This Client Success Director will be part of the Strategic Retail Accounts Team UK, serving our largest customers in the UK.

Job Responsibilities:

    • Acts as business success expert in educating, guiding and support clients as they progress through the Bazaarvoice lifecycle
    • Delivers well-crafted responses to clients’ requests for strategic and/or program health analysis, with limited management oversight
    • Provides guidance and consulting for marketing best practices and ROI analysis for clients to gain the most value from their program with Bazaarvoice
    • Initiate outbound touch points with clients to drive Bazaarvoice lifecycle campaign success
    • Responsible for writing knowledge articles to continually expand and improve Bazaarvoice’s internal and external assets
    • Maintains client loyalty by serving customers above and beyond their expectations
    • Uses tools and troubleshooting techniques and exercises good judgement in decision-making in order to routinely deliver exceptional client support at all times
    • Understands the client experience and is proficient in the tools that clients interface with
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Why join Bazaarvoice?
 
Customer is key
We see our own success through our customers’ outcomes.  
We approach every situation with a customer first mindset.
 
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA. 
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
 
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity. 
We love what we do, and because we’re laser focused on our mission.
 
Innovation over Imitation
We seek to innovate as we are not content with the status quo. 
We embrace agility and experimentation as an advantage.
 
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives. 
We champion what’s best for Bazaarvoice before individuals or teams.  
As a stronger company we build a stronger community.
 
Commitment to diversity and inclusion
 
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.