The ideal candidate will assist with the evolution and execution of the BI strategy for Global Services, leveraging data to drive informed decision-making, while ensuring data integrity and accuracy.  This role requires expertise in BI tools and data visualization, handling raw, unstructured data and transforming it into actionable insights to help business partners make informed decisions. You know how to identify the information needs of the business and develop creative solutions using custom dashboards and reports. This role will have some overlap with US hours but will work independently for most of their day, providing global coverage for our stakeholders.

Reporting:

Take abstract business goals and design metrics to quantify them

Build fully automated Tableau dashboards

Implement descriptive, predictive, and prescriptive analytics across multiple business functions

Create cutting-edge data visualizations with simple and intuitive UI

Architect a scalable reporting infrastructure, ensuring rigorous quality assurance and thorough testing of your solutions

Project management:

Collaborate cross-functionally to develop and implement reporting objectives

Take proactive initiative and full accountability for work and deliverables

Ask inquisitive questions to develop project requirements

Solicit constant feedback in the development process

Negotiate, communicate, and keep deadlines

Work on an agile team with weekly sprint retrospective and planning meetings 

Influencing business:

Collaborate with business leaders to optimize operations through data-driven insights while taking a proactive, curious approach to questioning the status quo

Help our systems and processes work together to generate clean data and deliver a great user experience

Train stakeholders to leverage our reporting

Bachelor’s degree or equivalent experience, preferably in a quantitative discipline like mathematics, MIS, engineering, or computer science

3+ years in a business analyst, data analyst, data science, engineering, or related role

Business acumen

SQL proficiency and familiarity with relational databases

1-3+ years experience creating dashboards and reports with a data visualization tool (advanced Tableau skills strongly preferred)

Knowledgeable with Google Sheets and the Microsoft Office suite, especially Excel

Strong written and verbal communication skills (in English); able to convey complex information to a non-technical audience as well as actively listen to stakeholders

Comfortable collaborating with end-users and excellent interpersonal skills

Experience with Tableau Prep, Salesforce, Snowflake, JIRA, and Confluence

Proficiency in Python

Familiarity with statistical modeling, design thinking, agile, and/or machine learning

Project management experience and/or certifications

Operations experience in a SaaS company