Solutions Consultant - 12 Months Maternity Leave Fixed Term Contract
London
Client Services – Client Services - General /
Hybrid
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
We are seeking a highly experienced and dynamic Solutions Consultant available to work on contract to join our team in London. This is a critical client-facing role, responsible for understanding complex business challenges that can then be translated into solutions that we offer.
The ideal candidate will possess a strong blend of technical expertise, consultative selling skills, and a proven track record of delivering value-driven outcomes for enterprise-level clients. You will act as a trusted advisor, translating client needs into comprehensive solutions that leverage our platforms and services, particularly within the ecommerce industry.
Client Discovery:
- Participate in discovery sessions with prospective and existing clients to deeply understand their challenges, business objectives.
- Identify technological gaps, operational inefficiencies, and areas for improvement within their existing work streams.
Solution Design & Proposal:
- Develop compelling proposals, presentations, and solution maps that clearly articulate value, ROI, and implementation strategies.
- Collaborate closely with sales, product, and delivery teams to ensure proposed solutions are technically feasible and meet client expectations.
Technical Consultation & Expertise:
- Serve as the primary technical expert during the sales cycle, answering detailed product questions, addressing technical concerns, and guiding clients through complex solution designs.
- Conduct engaging product demonstrations and workshops, showcasing the features, capabilities, and benefits of our solutions tailored to specific client use cases.
- Lead or support trials to demonstrate the effectiveness and feasibility of certain proposed solutions.
Implementation & Support (Pre-Implementation Focus):
- Provide expert guidance during the pre-implementation phase, ensuring a smooth transition from sales to delivery.
- Act as a liaison between the client and internal delivery teams, ensuring clear communication of requirements and expectations.
- Contribute to the development of solution documentation, including scope, requirements, and technical specifications.
Market & Product Insight:
- Stay abreast of industry trends, market dynamics, and competitive landscapes.
- Provide valuable feedback to product development teams based on client needs and market insights.
Skills and Qualifications:
- Proven experience (ideally 3+ years) as a Solutions Consultant, Pre-Sales Consultant, or similar client-facing role in a SaaS organization.
- Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Experience responding to RFPs/RFIs and crafting compelling proposals.
- Strong analytical and problem-solving abilities.
- Self-motivated, organized, and capable of managing multiple priorities in a fast-paced, dynamic environment.
- Proficiency with CRM systems (e.g., Salesforce) and collaboration tools.
#LI-Hybrid
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Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.
