Product Manager - Cards

London, United Kingdom
Product /
Full-time /
Hybrid
Who We Are
 
BLME: BLME (Bank of London and The Middle East) is a unique, award-winning Sharia-compliant digital banking and wealth proposition. Based in the heart of London and with an office in Dubai, BLME is one of the largest Islamic banks in Europe. BLME is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). BLME is at an exciting stage in its development.
 
Nomo Bank: Now incorporating Nomo Bank – the world’s first fully digital Sharia-compliant cross border banking platform, its Middle East customers can access, via the Nomo app, a range of innovative, cutting-edge products and international banking services. These include current accounts, fixed term deposits, property finance, multi-currency services and international transfers.
 
Role Description
 
The Product Manager will play a crucial role in shaping product direction and enhancing customer experience within the designated product stream, focusing specifically on the domain of retail banking.
 
This role involves managing the entire product lifecycle, from defining customer needs and market propositions to ensuring financial viability and business outcomes.
 
As the Product Manager for Cards, you will be responsible for building our card payment proposition and associated capabilities for our global Payment Platform. You will manage and oversee the product lifecycle within for the said product, defining the customer need, market proposition and financial viability. 
 
Responsibilities
 
Leadership
 
                     Develop and communicate a clear vision for their part of the product.
                     Lead and inspire the team to achieve business outcomes, demonstrating strong leadership skills.
                     Collaborate with various teams across the business to realize the product strategy.
                     Keep key stakeholders informed on progress, key decisions, and significant achievements within the squad(s).
                     Manage and mentor junior members of the Product team.
 
Execution
 
                     Develop a product roadmap that balances business commercial needs, customer impact, and domain expertise in retail banking.
                     Drive requirements gathering, defining complex product functionality in collaboration with multiple squads.
                     Contribute to go-to-market plans and product marketing campaigns.
                     Demonstrate a strong focus on delivery, ensuring that the team effectively and efficiently meets business outcomes.

Product Strategy & Commerciality
 
                     Work with the Head of Product to develop financial strategies and product positioning to drive adoption, revenue, cost reduction, and overall profitability.
                     Collaborate with growth and marketing teams to implement market strategies for customer-facing products, aiming to increase product uptake and wallet share.
                     Set lower level OKRs for individual product teams that align with the goals of related squads and functions, focusing on retail banking outcomes.

Customer Insight

                     Understand and articulate customer needs in the context of retail banking, ensuring alignment with business objectives and goals.
                     Foster a culture of user empathy, utilizing feedback to inform product decisions.
                     Generate actionable insights from data to guide product decisions and track progress.
                     Define and monitor success metrics for the product, optimizing the proposition continuously.

Cards SME Knowledge

                     Deep understanding the lifecycle for Card payments used by banks and FinTech’s today, including integration with card processors, card manufacturers, 3DS providers and other third parties
                     Knowledge of Payment regulations and Scheme compliance requirements, preferably with a direct knowledge of Mastercard.

Conduct and Culture

                     Always act in good faith towards customers, avoid causing foreseeable harm, and enable and support the Bank’s clients /customers to pursue their financial objectives. As related to your role, you should monitor, assess, understand and evidence how you are acting to deliver good outcomes to clients and customers as per the FCA’s Consumer Duty regulations.
                     Uphold the Bank’s PROUD values at all times.

Skills & Experience

                     Product Management experience, ideally with a focus on retail banking.
                     Preferred experience in start-up/fintech product teams and exposure to banking and professional services.
                     Strong experience in leading multidisciplinary teams to meet strategic business objectives.
                     Data literacy and experience in using analytics to inform decision-making.
                     Pragmatic in managing trade-offs between scope, resource and time.
                     You’re a product evangelist: obsessed with the end user, well-versed in best product research and development practices and are willing to share your knowledge with other product managers.
                     You’re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch.

Qualifications

                     Certifications such as Certified Product Manager, Agile Certified Product Manager, or Certified Product Marketing Manager are preferable.
                     Graduate or appropriate qualification, ideally with a focus on business or finance.