Help Desk Analyst

Columbus, OH /
Technology /
Full Time
About Beam

Beam Dental was founded in 2012 by three engineers who saw the opportunity to modernize the dental insurance industry using technology. The first product was the Beam Brush, which was one of the earliest examples of the Internet of Things in healthcare. Today, Beam Dental is the fastest growing provider of dental benefits in the country and is available in over 40 states around the US. Beam’s product focuses on ease of use, tailored pricing, and a unique commitment to preventative care by incorporating dental hygiene behavior into policy pricing.

Joining Beam Dental Means

• Working for a complex and dynamic business, simultaneously operating across insurance, CPG manufacturing, IOT, and dental services
• Being challenged to improve every day by a diverse and diversely skilled team
• Engaging in an active, intense, and fun work environment
• Being a decision maker and ‘owner’ of your subject matter
• Joining in our mission to forever change the way people access dental services
• Being a person of high character, high EQ, and amazing talent

The Role: 

Beam is looking for an experienced IT Help Desk Analyst to help support our growing team. As an IT Help Desk Analyst, you will support the day-to-day technology operations of Beam. You will assist Beamers with various issues including access to applications, general support questions, onboarding of users, hardware and software setup, and general IT troubleshooting. This person will work with Beam’s Information Technology leader to address meaningful IT challenges and is an impactful contributor to the tactical direction for Information Technology at Beam. This individual possesses a strong IT operations background and has the ability to grow into a more senior IT role. 

What You Will Bring: 

You’re a driven, detail-oriented, proactive, life-long learner who thrives on providing excellent and timely IT services and solutions for our business partners. You are approachable, reliable, and resourceful. You are comfortable working in a fast-paced environment and learning on the job.  You enjoy IT operations and have experience following predefined IT processes and procedures. You are able to work independently and also collaborate on a team of more experienced technology professionals. You are always striving to improve yourself, your team, and your craft. 

What You Will Do:

    • Assist Beamers with technology-related issues in a timely and friendly manner
    • Support the successful onboarding of new Beamers
    • Work with other departments to assist with their technology initiatives
    • Work under the mentorship and guidance of more experienced technology team members
    • Follow and contribute to predefined documentation of solutions, processes, policies, and standards that reflect Enterprise IT best practices
    • Stay up to date on current and future hardware and software systems around company workflow

What Skills Will Help You Be Successful:

    • Experience in a customer-facing role 
    • Experience with G-Suite, Slack, and other modern business applications
    • Hands-on experience with Apple hardware and software
    • Experience with ticket-based IT workflow systems
    • Working knowledge of Microsoft Windows operating systems and PCs 
    • Familiarity with networking concepts and cloud computing
    • Familiarity with meeting room equipment, including cameras & telephony equipment
    • Familiarity with HIPAA regulations a plus
    • Ability to lift up to 70 lbs
Visa sponsorship or transfer not available for this position.

Visa sponsorship or transfer not available for this position.
Beam believes a diverse and inclusive environment is key to building a great company and a great product. We are committed to creating an environment that is welcoming for people of all backgrounds, and encourage everyone to apply. Beam is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.