Service & Warranty Coordinator

Vancouver, BC
Residential Construction – Service Plus /
Regular Full Time /
Who We Are
At Beedie, we foster talent, encourage innovation, and reward success. We’re always looking for like-minded people to join our team and share our passion for doing the best work of our lives. Our approach is simple: we work hard, we have fun, and we make a difference. And, we’ve been recognized as a top employer provincially and nationally. Our people are the heart and soul of our organization. If you are passionate, hardworking, ambitious, and want to be part of a dynamic and growing company that will take your career forward, join us.

Position Overview
This role will partner with Customer Care to provide a top-quality Beedie experience to our new homeowners.

Key Responsibilities

    • With comprehensive knowledge of the New Home Warranty Construction Performance Guide, offer a full understanding of the home/project to the homeowners
    • During OP phase, assist in managing the site in collaboration with Construction/ Marketing/Service Plus/Homeowners/ Movers
    • Beedie walk through representative: Execute all walk throughs and re-walk throughs (professional attire required) with purchaser/ homeowners
    • Perform final “Master Unit Key Experience” with the homeowner at time of handover, including all “sign off sheets”
    • Liaise and coordinate with Customer Care staff at time of move-ins
    • Facilitate building management company operation and maintenance orientations
    • Assist and help manage the protection to all furnishings throughout and during move-ins: i.e.; carpet runners, millwork corners, wallpaper etc.
    • Attend to all customer care calls and appointments (on call 24 hours/day as needed)
    • Coordinate all year-end warranty appointments
    • Assist with the supervision of any new Beedie Living PC construction and build outs
    • Attend all Strata AGM meetings for the first two years
    • Complete minor repairs and deficiencies 

Desired Skills & Experience

    • A minimum of 3 years of relevant customer service experience
    • A technical Diploma or relevant Degree
    • Knowledge of the construction industry with a focus on mechanicals and interior finishing/details
    • Ability to complete minor repairs and deficiencies
    • Proven ability to provide consistent and exceptional customer service
    • Strong computer skills, experience with ProCore an asset
    • A good listener with strong written and oral communication skills necessary to represent the company in a positive, professional manner
    • Strong work ethic, attention to detail, and excellent organizational skills
$60,000 - $80,000 a year

The annual base pay range for this position will be based on the desired experience level for this role. Additionally, Beedie recognizes exceptional individual and team performance through our pay-for-performance bonus program. Factors that contribute to pay decisions include: relevant business and candidate factors such as market location, education, job-related knowledge, skills, experience, and organizational needs.

The base salary and bonus are just a few key components of the overall compensation at Beedie. We also provide generous learning and development support, comprehensive group health benefits, vacation, maternity leave top-up, RRSP matching, paid time for volunteering, and more...
We value your interest in Beedie.  While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.