Technical Support Associate
Hyderabad, Telangana
Shared Services – IT /
Full-time /
Hybrid
Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third-party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices.
Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.
Purpose of Job
This position will provide technical support to employees in the Office and in other locations. This role is responsible for tracking all incidents to completion, building new PC’s and training employees on the use of connectivity software in a Windows environment.
Secondarily this role will also assist with infrastructure maintenance and enhancements as skills permit with our state-of- the-art technology. This includes support and maintenance of our virtual environment, tiered storage, and backup infrastructure, such as backup and replication maintenance, file recovery and enhancements. On occasion, this will require some flexibility of working hours, which are normally 8:30am to 5:30pm.
We'll trust you to:
- Monitors and tracks incidents to provide quality and timely technical support to our headquarter employees and satellite offices.
- Provides routine support for end user with IT-related issues in a timely and professional manner.
- Answers, evaluates and prioritizes incoming ticket requests for IT service in a professional, courteous manner.
- Troubleshoots and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- Trains users on connectivity software.
- Assists with infrastructure maintenance and enhancements as skills permit.
- Monitors and maintains backup & replication jobs and file recovery as needed.
- Monitors and troubleshoots system health; adjusts volumes and VMs as needed.
- Appropriately escalates unsolved issues to the appropriate internal team
- Provides infrastructure enhancements such as software & hardware upgrades, performance tuning, etc.
- Performs other job-related duties as assigned.
You'll need to have:
- Bachelor's degree in a technical-related field or equivalent work experience.
- At least 2+ years of relevant experience required.
- Familiarity with Active Directory and Windows security/administration.
- Proficiency with Microsoft Office products such as Excel, PowerPoint, and Word.
- Microsoft Operating Systems (Windows 10/Servers)
- Office products, including Office 365
- The candidate must be able to lift, move, and carry up to 50 pounds.
- Self-motivated with excellent attention to detail.
- Strong problem-solving skills.
- Excellent communication and collaboration skills.
- Excellent verbal and written communication skills.
- Ability to work effectively with others and adapt quickly.
- Strong organizational and time management skills.
- CompTIA A+, Network+, and/or Security+ certification preferred.
- The following would be great to have:
- Physical / Virtual Server environments (ESXi / VMware)
- Storage area networks (PowerStore/PowerScale)
- Backup / Disaster Recovery (PPDM, DataDomain or equivalent)
- Ticketing system (KACE 1000)
- Windows Imaging/Scripting (K2000)
- Networking component/experience preferred (Switches, Appliances, Firewalls)
At Beghou Consulting, you'll join a highly collaborative, values-driven team where technical excellence, analytical rigor, and personal growth converge. Whether you're passionate about AI innovation, building commercialization strategies, or shaping the next generation of data-first solutions in life sciences, this is a place to make an impact!
