Account Management Team Lead
Kyiv /
Belkins - Delivery – Account Management /
Full-time/Hybrid
/ Hybrid
Belkins Group is a global technology company that operates in the marketing and sales tech space. We leverage proprietary technology and a unique marketing methodology to provide our clients with a range of marketing services and products in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.
Working at Belkins means embedding excellence into every work-related activity and being free to create your own way of doing things while getting all the guidance needed.
• When you’re with us, expect lots of support and encouragement both from your team leads and peers
• You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them.
• You’ll also have limitless opportunities to explore — whether that means building up new areas of expertise or taking your career in a different direction!
We are seeking an Account Management Team Lead to pilot our hardworking, high-energy, fast-paced team. In this role, you will lead a team of 5 to 10 Account Managers, helping them to grow and develop new skills. You will be the one who designs and implement new processes both on a team and corporate level. This is a great opportunity for any professional looking to manage and cultivate growth among individuals!
As an Account Management Team Lead, you will be:
- Supporting and managing a team of 5 - 10 account managers;
- Design and implement new processes within the delivery team to enhance service quality and improve operational efficiency.
- Working towards monthly and quarterly team’s KPIs in accordance with our strategic metrics like Client Retention Rate, Churn Rate, Upsell/Cross-Sell Rate, and NPS/client happiness.
- Work on improving client delivery experiences and processes including Client Onboarding, Adaptation, Growth, and Hand-off.
- Work with your team members to improve their professional skills and cultivate growth.
- Coordinate with the Head of Account Management, propose and implement various initiatives to improve overall team/department performance.
- Create a strategy and participate in developing and launching B2B outreach marketing initiatives together with your team for Belkins clients.
- Managing internal processes to ensure smooth teams’ delivery (task creation, monitoring of deliverables, QA, reporting);
You will definitely be successful in this role if you:
- Have Advanced English (C1-C2);
- 7+ years of experience in a managing position. You should have a proven track of records in team management and operations;
- You have been leading a Biz. Dev. team or Marketing Team and know how to build and scale a successful team.
- Excellent organizational skills, people development, and people management skills;
- Excellent communication and relationship-building skills in a group setting;
- Strong competence and willingness to grow your team and ensure their professional development;
- Excellent presentational skills and experience in presenting complex ideas to corporate decision-makers;
- You have strong experience in cold outreach working with the US market and deep knowledge of approaches and playbooks.
Here at Belkins, we appreciate you for who you are, for your personality, passion, and spirit, for your desire to learn and improve your expertise and skills, for creating opportunities and achieving ambitious goals!
We care for our team, therefore we provide:
• Competitive compensation;
• Flexible schedule, remote or hybrid work from Kyiv or Warsaw office;
• Collaborative, friendly, and hassle-free environment;
• The best possibilities for professional development and career growth, both internal and external;
• Corporate psychologist;
• English lessons, covered by the company;
• Corporate lunch catering (in Kyiv office);
• Access to corporate Kindle and Internal e-library, Coursera, Internal Learning Wiki;
• Paid vacation, days off, and sick leaves;
• U.S. public holidays are off — we work according to the U.S. calendar;
• Exciting and memorable team-building activities.
