Associate, Bellhop Onboarding

Chattanooga, TN
Operations
Full-time
Entry Level Position

Bellhops offers customers a modern alternative to traditional moving ​companies by using a tech-enabled logistics-management platform to pair them with the most qualified drivers and movers ​in more than 60 cities across the country. The result is friendly, low-stress moving services that make getting to the next stop in life much, much easier. From our simple booking process and pricing structure to our talented workers and attentive concierge team, everything about the company has been designed to create the most enjoyable experience possible.

This is where you come in! A Bellhop Onboarding Associate’s primary goal is to onboard bellhops (the amazing people that move our customers) onto our platform as we grow our business at a blistering pace. The Onboarding Associate must possess a unique blend of interpersonal communication skills and the bias to act quickly. From educating potential bellhops about the platform, to making decisions on candidate approval, the Associate serves a crucial role in the ongoing health of our business.

General Responsibilities:
- Monitor and process bellhop applications
- Contact candidates through phone, text and/or email to guide them through the application process
- Approve potential bellhops
- Work with Quality Managers and the Daily Operations team to identify the highest priorities for recruitment
- Answer bellhop inquiries about our platform
- Represent the Bellhops brand

Qualifications:
- Past experience meeting metrics in a high-performance environment
- Exceptional communication skills, especially over the phone
- Problem-solving ability; creative thinking
- Winning Drive
- Execution mindset
- Ability to multitask
- Excellent attention to detail
- Personable; positive attitude; fun to be around; collaborative spirit

OUR VALUES:
While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to build long-term relationships, foster advancement, and guide the decisions we make. We want each individual at our company to grow as we grow, so we invest in their professional development and support them as they learn new skills and take on bigger challenges. 

To bring out the best in our people, each day we encourage and celebrate:
Innovator’s Mind. The drive to identify opportunities and create solutions to better serve our customers.
Owner’s Grit. The commitment to get things done the right way, even if it’s the hard way. We never settle for anything less.
Servant’s Heart. The devotion to caring for others by putting them first and treating them as we’d like to be treated.
Playful Spirit. The willingness to approach life with optimism, energy, and lightheartedness.
WHY WORK AT BELLHOPS?

Because every day you will be able to see the positive impact you have on people’s lives. Moving is considered one of the most stressful experiences people go through, and we have found a way to make it easier and more comfortable.
Because you will collaborate with exceptionally talented people. Our tech-enabled approach means you will work with teams of top-shelf engineers, product managers, operations strategists, customer-care specialists, and growth experts. You will also be joining us at a time when you’ll have a huge opportunity to chart the course for our continued growth.
Because our culture sets us apart. We have ambitious goals and make sure everyone feels encouraged to own their portion of the business, experiment with new ideas, and take the proper actions to achieve success.
Because we take good care of each other. We provide competitive compensation packages that include a significant equity incentive as well as health coverage and accommodations to achieve a sustainable work-life balance.

Bellhops is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Bellhops strictly prohibits and does not tolerate harassment or discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, gender identity, age, physical or mental disability, citizenship, sexual orientation, past, current or prospective service in the uniformed services.