Market Operations Specialist, Bellhop Quality

Atlanta, GA
Operations
Full-time
Bellhops offers customers a modern alternative to traditional moving ​companies by using a tech-enabled logistics-management platform to pair them with the most qualified drivers and movers ​in more than 39 cities across the country. The result is friendly, low-stress moving services that make getting to the next stop in life much, much easier. From our simple booking process and pricing structure to our talented workers and attentive concierge team, everything about the company has been designed to create the most enjoyable experience possible.

This is where you come in...

As a Market Operations Specialist, you will oversee workforce quality within your region. You will communicate with bellhops (movers on our platform) regarding move quality across a variety of communication methods including calls, texts, and automated written communications to ensure we are delivering an outstanding experience that sets up the region for continued growth. In addition, you will work with the team in developing and scaling top-notch operational processes and initiatives to create a standard of quality that is unrivaled in the moving industry.

General Responsibilities:

    • You will be the immediate owner of bellhop quality.
    • You will maintain a high standard of performance in your region and simultaneously be innovating on improving bellhop quality.
    • Using data, you will identify high performing bellhops and leverage them to maintain quality in their respective market.
    • Work cross-functionally to maintain balance between bellhop quality and marketplace health. You will coordinate with other operational teams to continually seek new solutions to improve bellhop quality.

Qualifications:

    • You have a BS/BA, preferably with a major in business, communications, marketing; or four years of equivalent practical experience.
    • You can communicate clearly and efficiently.
    • This is a cross-functional role which will require constant communication with internal and external partners.
    • You know your way around Microsoft Office and/or Google G Suite tools.
    • Superior organizational skills and great follow through on tasks 
    • Ability to adapt and thrive in an environment of high growth and continual change
OUR VALUES:

While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to build long-term relationships, foster advancement, and guide the decisions we make. We want each individual at our company to grow as we grow. And so we invest in their professional development and support them as they learn new skills and take on bigger challenges.

To bring out the best in our people, each day we encourage and celebrate:

Innovator’s Mind. The drive to identify opportunities and create solutions to better serve our customers.
Owner’s Grit. The commitment to get things done the right way even if it’s the hard way. We never settle for anything less.
Servant’s Heart. The devotion to care for others by putting them first and treating them as we’d like to be treated.
Playful Spirit. The willingness to approach life with optimism, energy, and lightheartedness.

WHY WORK AT BELLHOPS?

Because every day you will be able to see the positive impact you have on people’s lives. Moving is considered one of the most stressful experiences people go through, and we have found a way to make it easier and more comfortable.
Because you will collaborate with exceptionally talented people. Our tech-enabled approach means you will work with teams of top-shelf engineers, product managers, operations strategists, customer-care specialists, and growth experts. You will also be joining us at a time when you’ll have a huge opportunity to chart the course for our continued growth.
Because our culture sets us apart. We have ambitious goals and make sure everyone feels encouraged to own their portion of the business, experiment with new ideas, and take the proper actions to achieve success.
Because we take good care of each other. We provide competitive compensation packages that include a significant equity incentive as well as health coverage and accommodations to achieve a sustainable work-life balance.

Bellhops is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Bellhops strictly prohibits and does not tolerate harassment or discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, gender identity, age, physical or mental disability, citizenship, sexual orientation, past, current or prospective service in the uniformed services.