Long Distance Sales Associate
Bellhops is new breed of moving company on a crusade to transform the $15B+ moving market into an industry that’s more trustworthy, reliable, and fun. We combine our tech-enabled logistics management platform with our outstanding workforce of movers and drivers to deliver easier and more enjoyable moving experiences at prices that are +20% less than industry. We have a heart for delivering outstanding customer experiences in a space that is known for the status quo.
This is where you come in…
As a Long Distance Sales Associate, you will be responsible for guiding our customer through the long distance move booking process. Some of the key elements of the role include personal, one on one concierge customer service, and an end to end follow up to make sure that every move is a personally tailored 5 star experience. Keeping track of follow up is key as you help the customer plan out a stressful, life changing decision and smooth that out for a hassle free move experience.
If this sounds right to you, come join our rocket ship that is ready to overhaul the moving industry, one move at a time.
- You're the long distance expert that helps walk our customer through a huge transition and provide a warm, friendly, and confidence-inspiring experience that sets our customers up for success.
- Make a high volume of calls and maintain a rapid response rate; maintain your enthusiasm and energy level throughout.
- Master the workflow by speaking on the phone with active inbound leads (including outbound follow-up when required).
- Lead clients through the process from first questions through booking and scheduling, then following up after the move to ensure we executed with excellence.
- 0-2 years of relevant or related work experience
- Background in sales with a high customer service focus or logistics is preferred
- Ability to work on the phones the majority of your day speaking with customers
- Ability to solve problems quickly over the phone while speaking with customers
- Comfortable with web-based software and tools
- Ability to work 9-5
Why work at Bellhops?
Because moving stinks... - Moving is considered one of the most stressful times in people’s lives. Our goal is to turn a stressful process into an enjoyable one, and transform a $15B industry
.… and we have the recipe to fix it - Our tech enabled approach and industry-first business model have given us a huge head start in disrupting the industry. You will be joining us at a time where you have huge opportunity to make impact, to be an entrepreneur and to chart the course for this change.
Our culture and team sets us apart - We have an irreverent ownership culture that is steeped in a love for our hops and our customers. You will be empowered everyday to completely own your portion of the business, experiment with new ideas, and feel thoroughly supported. You’ll be doing it alongside some super smart, driven and happy colleagues.
Perks! - We are competitive in our offer packages and provide a significant equity incentive. We also have a complete set of perks including health, dental, maternity leave, etc.