Billing and Collections Specialist
Buenos Aires
Finance – Account team /
Full time /
Remote
About Us: At Belong, we’re reimagining what it means to rent—and own—a home. Our tech-driven platform blends best-in-class customer service with sophisticated AI tools and full-stack operational logistics to deliver a rental experience built for the 21st century. We exist to create a world where homes are owned by regular people, and residents experience true belonging. That requires building at the intersection of physical and digital, emotional and financial—and doing so at scale.
The Role
As a Billing and Collections Specialist at Belong, you'll play a critical role in ensuring the accuracy, timeliness, and completeness of our billing and collections processes. You will own the end-to-end billing workflow and proactively support and execute collections from both current and past-due accounts. Working cross-functionally with Finance, Member Success, and Legal, you'll help ensure our accounts receivable are in a strong, healthy state.
This is a high-impact role at the intersection of finance, operations, and customer service: ideal for someone meticulous, proactive, and energized by solving problems and closing loops.
Key Responsibilities
- Generate and review accurate invoices for homeowners and residents, ensuring timely delivery.
- Monitor and manage accounts receivable aging reports.
- Follow up consistently on overdue invoices, supporting collection efforts across all delinquency stages.
- Partner closely with the Member Success team to implement effective outreach and recovery strategies.
- Supervise and coordinate efforts with external collection agencies, ensuring alignment with Belong's standards and optimizing recovery outcomes.
- Leverage AI tools for research, analysis, and workflow enhancements in collections and billing processes.
- Investigate and resolve billing discrepancies by collaborating with internal teams (Member Success, In Home - Services, Legal, Product, etc.).
- Respond promptly and professionally to billing-related inquiries from internal and external stakeholders.
- Maintain detailed, up-to-date records of billing and collection activities, ensuring compliance with internal controls and audit standards.
- Support billing automation initiatives by identifying areas for improvement and working with product or engineering teams on implementation.
- Assist with broader finance and operations tasks as needed, always bringing a meticulous eye for detail.
About You
Exceptionally detail-oriented—you notice what others miss and nothing falls through the cracks.
Comfortable following up assertively and professionally on unpaid invoices.
Self-motivated—you thrive with autonomy and consistently meet your goals.
Analytical and solutions-driven—you troubleshoot inconsistencies with precision.
Thrive in a fast-paced, startup environment, and excited to be part of a growing company.
Flexible and adaptable—you learn quickly and enjoy rolling up your sleeves.
Requirements
2+ years of experience in billing, collections, or accounts receivable roles.
Experience managing or coordinating with external collection agencies is a strong plus.
Hands-on experience with billing platforms and accounting tools (e.g., Stripe, QuickBooks, NetSuite, or similar).
Advanced Excel skills and proficiency in Google Workspace or Microsoft Office.
Familiarity with Slack or other modern internal communication tools.
Able and willing to work during U.S. business hours.
Superb communicator in English (both written and verbal).
Experience using AI tools (e.g., ChatGPT, Claude, Excel Copilot, etc.) to streamline research, outreach, or analysis in a professional setting.
Nice to Have
Experience in a startup, PropTech, or customer-facing service organization.
Exposure to billing systems optimization or process automation.
