Customer Success Associate, BRE
Gurugram, Haryana
Real Estate – Real Estate Operations /
Regular /
Remote
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better opportunity:
The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality.
Responsibilities will include the following:
· Build and maintain strong relationships with customers, serving as their primary point of contact
· Understand customers' needs and goals, and provide personalized solutions and recommendations
· Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions
· Provide accurate, valid and complete information to clients using our CRM system
· Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.
· Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued
About you
· Passion for delivering exceptional customer service
· Bachelor's degree in business, marketing, real estate, or a related field
· 2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers).
· Excellent communication and interpersonal skills.
· Strong problem-solving abilities and attention to detail
· Ability to multitask and prioritize tasks effectively
· Proficiency in CRM software and Microsoft Office Suite
· Strong bias-to-action, practicality and effectiveness
Important to note -
· Candidates who can converse fluently in American accent will be preferred, as this role primarily relies on your ability to strike a good conversation with our US based clients. Prior experience in customer service roles focused on US-based customers will be an advantage.
· This is a night shift role from 6:30 PM to 3:30 AM IST, with a night shift allowance in addition to your fixed CTC.
· It's a work-from-home position with support for setup and a monthly WFH allowance.
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
