Appraisal Reviewer
Remote
2. Mortgage Operations – Collateral /
Regular /
Remote
A Better Opportunity
Better’s Collateral team is looking for an Appraisal Reviewer to join our team! Collateral is responsible for obtaining and reviewing all property-related documents associated with the loan transaction. This includes the valuation, title, homeowner’s insurance, and homeowner’s association if in a condominium. We are developing industry-leading technology to modernize these collateral processes, increase team member productivity, originate high-quality loans, and provide the best experience possible for our customers. As an Appraisal Reviewer you will become an expert on Agency, Non-Conforming, and HELOC policy guidelines and be exposed to other aspects of the loan origination process including sales, processing, underwriting, closing/funding, and capital markets. If you are passionate about delivering great customer service, developing a deep understanding of collateral policy, and building best-in-class technology this is a great opportunity to continue your career in mortgage lending.
Responsibilities
- Review appraisal reports and other valuation products to ensure compliance with investor property eligibility and appraisal guidelines.
- Focus on high-risk appraisals, unique property types, high-end properties, reconciliation of multiple valuation reports, etc.
- Use third party analytics tools and online market data to determine credibility of appraised values.
- Effectively communicate revision requests to AMCs and appraisers as needed.
- Process Reconsider of Value requests from customers in accordance with internal policies and procedures.
- Balance high productivity with high quality.
- Serve as escalation point and subject matter expert for teammates in coordination, underwriting, and post-closing.
Qualifications
- 5+ years of appraisal review experience at mortgage lender or servicer required
- Prior experience with jumbo loans, complex properties, and reconciliation of multiple valuation products is a plus
- Expert-level knowledge of Fannie Mae, Freddie Mac, FHA, and Non-Conforming property eligibility and appraisal guidelines
- Deep understanding of key appraisal aspects including comparable selection, adjustments, reconciliation, market trend analysis, zoning/usage, highest-and-best use, etc.
- Familiarity with appraisal review utilities (e.g. Collateral Underwriter) strongly preferred
- Past or present appraisal licensing is a plus
- Ability to multitask and prioritize competing priorities with tight deadlines
- Initiative to suggest ideas for process and technology improvements
- Problem solving and critical thinking skills
- Effective verbal and written communication/presentation skills
- Focused & detail oriented
- Team-player that is passionate about helping their teammates and providing the best possible experience for our customers
- Exercises good judgment and comfortable operating with ambiguous guidelines. Must be able to balance loan quality/risk management with speed, productivity, and customer experience
- Open to coaching, feedback, and mentoring
