Appraisal Coordinator
Remote
Mortgage Operations – Collateral /
Regular /
Remote
A Better Opportunity
Better’s Collateral team is looking for an Appraisal Coordinator to join our team! We are developing industry-leading technology to modernize these collateral processes, increase team member productivity, originate high-quality loans, and provide the best experience possible for our customers. An Appraisal Coordinator will be a liaison between the origination team and Appraisal Management Company and be able to identify product requirements. If you are passionate about delivering great customer service, developing a understanding of appraisal ordering policy, and building best-in-class technology this is a great opportunity to continue your career in mortgage lending.
Responsibilities
- Open valuation orders and inspection order pipeline to ensure compliance with Service Level Agreements (SLA) and timely completion of reports.
- Liaison between origination team and AMC.
- Ensure that appraisal and/or inspection types ordered meet requirements applicable to that loan. This includes traditional appraisals, desktop appraisals, appraisal alternatives (hybrid appraisals and property data collection reports), AVMs, property condition reports, final inspections, etc.
- Proactively identify orders that are off-track, at risk of causing delays, or otherwise needing action to be taken.
- Effectively communicate by phone or email with AMCs, appraisers, Realtors and other third parties as needed to quickly and comprehensively resolve issues.
- Serve as escalation point and subject matter expert for teammates in coordination, underwriting, and post-closing.
Qualifications
- 1+ years of appraisal ordering experience or working with an AMC.
- Knowledge of property types, appraisal types, mortgage documentation (e.g. purchase contracts, title documents, etc) and Appraiser Independence Requirements.
- Familiarity with Fannie Mae, Freddie Mac, FHA, and Non-Conforming property eligibility. Ability to multitask and prioritize competing priorities with tight deadlines. Must be able to maintain organization and composure in a fast-paced environment.
- Confidence in resolving loan-level escalations including order delays, missed deadlines, reassignments, escalations from sales and processing staff, reconsiderations of value, etc,
- Initiative to suggest ideas for process and technology improvements
- Problem solving and critical thinking skills
- Must be action- and resolution-oriented.
- Team-player that is passionate about helping their teammates and providing the best possible experience for our customers.
- Open to coaching, feedback, and mentoring
