Servicing Support Specialist
Charlotte, North Carolina
Mortgage Operations – Post Closing /
Regular /
On-site
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
The Servicing Support Specialist's primary focus is to assist borrowers with the transition of the servicing of their loan from our interim loan servicer to their long-term servicer. You will be communicating and working internally with parties such as the borrowers, mortgage loan servicers, insurance companies, internal team members and others.
Responsibilities
- Examines loan documents and recognizes needed mortgage documentation
- Daily maintenance of a pipeline and incoming inquiries
- Handling borrower inquiries, complaints or providing support over the phone.
- Communicate effectively with internal and external parties to obtain required documentation if needed
- Communicate with borrowers to remedy any issues that may arise during or prior to servicing transfer
- Work all files within predetermined deadlines, proactively identifying solutions to remedy borrower or third-party needs
- Coordinate the correction of errors to closing documents and collateral
- Work cross-functionally with multiple teams to ensure that conditions are addressed in a timely manner
- Review and interpret mortgage documents for accuracy (insurance policies, tax information, closing disclosures and other necessary documents)
Qualifications
- 2-3 years of mortgage experience, preferably in servicing
- Phone experience is highly preferred
- Ability to work in a high-intensity and fast-paced environment
- Comfortable working in a constantly evolving environment with patience and understanding
- Strong interpersonal, oral and written communication skills
- Detail-oriented, organized, ability to multi-task and manage time to maximize output
- Proficient knowledge working with Excel, PowerPoint, Word, etc.
- Comfortable operating autonomously under minimal direct supervision and exercise independent judgment
Company Benefits
We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
In Office Perks include:
- Have Lunch on us! Daily lunch stipend for meals while in the office
- Monthly social events
- NYC HQ Oculus discounts
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
