Senior Specialist, Workplace
Gurugram, Haryana
6. People – Workplace /
Regular /
On-site
About the Role:
We are seeking an experienced and dynamic Workplace professional to oversee our office operations. The ideal candidate will be resourceful, reliable, and enthusiastic, playing a key role in managing the day-to-day activities to ensure a productive, safe and welcoming environment for all employees and guests.
Core Responsibilities:
Office Operations Management:
· Responsible for the entire office operations and ensuring a smooth and efficient workflow.
· Oversee building management and engage with the landlords to resolve any facility related issues..
· Address recurring issues related to third-party vendors and escalate to appropriate teams for resolution.
· Ensure adherence to quality and upkeep expectations and meet SLAs for employee requests to be managed via ticketing tool.
· Develop and implement health & safety processes at office in compliance with IIPP and other safety standards.
· Manage building-level operational expenses (Opex) and contribute to setting monthly, quarterly, and yearly budgets for Opex and capital projects.
· Coordinate with key stakeholders to ensure alignment on office operations and initiatives.
Vendor and Stakeholder Management:
· Lead the RFP process with the an aim of cost optimization and efficient services.
· Engage with vendors regularly to monitor the quality of services and ensure they meet organizational standards.
· Act as a liaison between vendors, stakeholders, and internal teams to ensure smooth communication and issue resolution.
· Conduct regular vendor audits and address any irregularities.
· Preparation and timely renewals of vendor contracts
Financial Management:
· Prepare budgets and present them to the leadership team for approval.
· Monitor office expenditure and ensure cost-effective operations.
· Responsible for the vendor invoicing process under the procurement tool
Inventory Management:
· Keep track of office stock and reorder supplies as necessary to maintain optimal inventory levels.
· Implement inventory control systems to streamline the stock management process..
About You:
· 5+ years of experience in office operations, facilities management, or a related leadership role.
· Customer service experience is required; experience in hospitality, multi-unit retail, startups, or office management is preferred.
· Bachelor's Degree in Business, Project Management, Hospitality, or a related field is preferred.
· Strong verbal and written communication skills, project management, and business operations experience.
· Ability to adapt to challenges and embrace change in a fast-paced environment.
· Demonstrated integrity, dependability, accountability, self-awareness, and work ethic.
· Strong organizational skills with attention to detail and follow-up.
· Experience in managing a multi-office environment is a plus.
