Sr. Analyst - Flex
Gurugram, Haryana
Mortgage Operations – Origination /
Regular /
Remote
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
Description
The Flex Team Analyst plays a pivotal role in our dynamic and adaptive workforce, contributing to the organization's resilience and agility. The Flex Team, initiated in September 2021, focuses on cross-training analysts across various workflows to enable seamless support for multiple business functions when needed. The primary objective is to create a pool of versatile resources capable of addressing short-term supply shortages in different teams, thereby mitigating volatility in efficiency metrics such as Turnaround Time (TAT) and volume fluctuations. This strategic initiative aims to enhance consistency across teams, ensuring optimal operational performance.
Responsibilities
● Actively engage in continuous learning and cross-training across diverse workflows within the organization.
● Master various business functions, processes, and tools to become a versatile resource for different teams.
● Collaborate with team leaders and managers to assess and address short-term supply shortages.
● Respond promptly to emerging needs in different teams by deploying acquired skills and knowledge.
● Provide operational support to teams facing increased workloads or urgent projects.
● Ensure a smooth transition when temporarily joining a new team, adapting quickly to the specific requirements of the role.
● Effectively communicate with team members, leaders, and stakeholders to understand and fulfil temporary assignments.
● Share insights and lessons learned to facilitate continuous improvement within the team.
● Maintain comprehensive documentation of cross-training experiences, creating a knowledge repository for the Flex Team.
● Demonstrate effective time management skills to balance assignments across different teams.
● Maintain flexibility in availability to address urgent needs, ensuring timely response and support.
Basic Qualifications/ Skill Sets
● High school diploma or equivalent; bachelor's degree in a related field is a plus.
● Minimum of [2+] years of experience in mortgage funding, loan processing, or a related role.
● Strong understanding of mortgage loan documentation, terms, and regulatory guidelines.
● Excellent attention to detail and organizational skills.
● Ability to work independently and meet tight deadlines.
● Proficient in using mortgage industry software and tools.
● Strong communication and interpersonal skills.
● Ability to adapt quickly to new tasks, technologies, and work environments.
● Proven ability to work collaboratively in a fast-paced, dynamic team setting.
● Prior experience in cross-functional roles or demonstrated ability to learn quickly across different domains.
● Strong analytical and problem-solving skills.
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
