Head of Customer Success

San Francisco
Customer Success
Full-Time

The Head of Customer Success leads a team of account/program managers and ensures success of our enterprise clients. You work closely with sales, product and production teams. Your team serves as the primary point of contact for BetterDoctor enterprise clients.

We are looking for people with strong track record running successful enterprise account management teams. You know tech, love working with people, have excellent communication skills and are always ready to go the extra mile for the client. If you are looking to join an exciting digital health startup, and want to have a real impact, this is a role for you!

Key Responsibilities

    • Lead BetterDoctor customer success team
    • Hire, train and manage a team of account managers and program managers
    • Own enterprise client relationships from on-boarding to day-to-day services
    • Build play-books and processes to ensure customer success
    • Develop a trusted advisor relationship with clients, and make sure they get the maximum value of BetterDoctor services

What we expect from you

    • Undergraduate or Masters degree
    • 5-10 years in account management leadership or sales experience in digital health or software setting
    • Demonstrated ability to hire and lead successful customer success teams
    • Exceptional written and verbal communication
    • Technical chops to understand client integration needs
    • Willingness and ability to travel up to 30% of the time
    • Genuine Interest to make the US healthcare system better

What you can expect from us

    • 100% fully paid health care for employees
    • 80% paid health care coverage for dependents of employees
    • Generous holiday schedule (12 days)
    • Unlimited PTO
    • 401K
    • Healthy snacks and coffee selection
    • Opportunity to contribute to meaningful work
    • Top-notch gear - New MacBook, wide screen monitor and adjustable sit/stand workstation
    • Sunny office located in SoMA neighborhood of San Francisco

BetterDoctor is a health data company that focuses on making America's provider directories accurate.  We do it because we believe finding the right doctor should be easy. Every quarter, we work with more than 400,000 providers across the country to update and verify their contact information. Providers feed us their up-to-date information and we make sure it reaches their health plan partners in the most efficient way—saving doctors the time and frustration of updating it with each health plan individually.