Client Experience Specialist

Boston, MA /
Operations /
Are you an Experienced Veterinary Client Care Specialist?

Are you prepared to be the face of something great and be the first and last impression?

Building relationships with all our clients and making them feel welcome and a part of our family?

Do you want to be part of a growing business and take an active role in impacting change? Bringing new and progressive ideas and projects to management with a desire to take them on?

Do you want to work in a fun, family environment?

Do you value wellness care, client education and helping pet parents make the best decisions for their furry family members?

Are you willing to work hard and take each day as it comes, rolling with the punches and juggling many tasks at once?

If you answered yes to the above questions and have EXPERIENCE as a Veterinary Client Care Specialist we welcome your application!
Want to know more about us?!

BetterVet is a veterinary-tech company with the vision of creating the most advanced and complete in-home vet care model in the world. BetterVet is transforming the veterinary industry by creating a solution that provides exceptional care for pets in the home through telemedicine, convenient hours, and in-home visits.

Our company enables customers to opt for high-value care, all within the comfort of their home. The company’s care provides a better experience for pets, more convenience for pet parents, and greater freedom for veterinary doctors and nurses.


    • At least 1 yer experience as a VETERINARY receptionist
    • Answering phones
    • Tech Savvy
    • Helping clients navigate our mobile app for scheduling, refills, medical records, etc.
    • Navigating our CRM (Hubspot) an multiple lines of client communications (chat, email our practice management system)
    • Maintaining electronic medical records
    • Ability to work independently


    • 401(k)
    • Dental insurance
    • Employee discount
    • Health insurance
    • Paid time off
    • Vision insurance
Typical shifts Monday-Friday.
If this all sounds like something you want to be a part of, we look forward to learning more about you!
Please send your resume and cover letter for review!
Job Type: Full-time
Pay: $47,000 per year