Workers Compensation Claims Adjuster - Alternative Dispute Resolution Experience
Walnut Creek, California
Claims Adjusting – Northern CA /
Exempt /
Hybrid
WHAT WE'RE LOOKING FOR
*Alternative Dispute Resolution (ADR) Experience is a plus*
Are you a Workers Compensation Claims Adjuster with ADR experience? Berkshire Hathaway Homestate Companies has an immediate opportunity for YOU! We're looking for self-starters who can work under minimum direction, can achieve defined results, and are willing to accept ownership for their work product.
This Claims Professional is responsible for the management of a caseload of workers compensation indemnity claims from inception to resolution, performing initial investigation and compensability determination, reserve analysis and strategic planning, timely benefit administration to injured workers, and coordination of medical care and legal process, while maintaining the highest level of service to our insureds.
ESSENTIAL RESPONSIBILITIES
- Conducts the investigation of reported claims via three-point contact calls to determine coverage, compensability and severity, and to gather all other relevant information, documenting all relevant information thoroughly and escalating the investigation for further investigation when appropriate.
- Calculates appropriate reserves for each claim and ensures that reserves are adjusted as needed per authority guidelines.
- Calculates and administers benefits in accordance with statutory requirements, including timely issuance of appropriate notices and filings.
- Develops and updates a Plan of Action for the successful resolution of each claim; timely updates Plan as new information is obtained.
- Makes prompt, sound decisions on issues that arise in claims based on the best information available, ensuring that work is performed in accordance with Company standards, training, supervisory direction, and applicable laws. Timely escalates issues/red flags to Supervisor and/or appropriate internal team.
- Ensures that the actions of all other professionals involved in claim, including attorneys, nurse case managers, and investigators, are coordinated to achieve a successful resolution of the claim.
- Assigns appropriate tasks to a Claims Assistant and/or Claims Clerical Assistant and ensures they are performed correctly and efficiently.
- Accurately and thoroughly prepares litigation referrals, AOE/COE investigation referrals, and MSA referrals for submission to vendor; obtains proper approval from Management.
- Prepares timely and accurate settlement recommendations (within designated authority parameters) and effectively negotiates settlement of claims.
- Fosters a positive and close working relationship with partner company staff, including the Call Center, Medical Management, Special Investigations, Client Services, Underwriting, and Claims Legal.
- Communicates effectively with individuals outside the company, including clients, medical providers, and injured workers.
- Collaborates with Adjusting staff and relevant interdepartmental personnel on special projects focused on process efficiency.
- Ensures continual education requirements are met.
REQUIRED QUALIFICATIONS
- EDUCATION: Minimum of a High School diploma required or equivalent certificate required; Bachelor's degree from four-year College or university preferred.
- EXPERIENCE: Minimum of three years of indemnity adjusting experience managing large and/or complex claims and accounts within a workers’ compensation carrier required
- Maintains qualifying educational criteria to adjust workers’ compensation claims for the State of California; Self-Insured certification preferred.
- Inquisitive, critical thinker; agile learner with adaptive, smart time management skills.
- To perform this job successfully, an individual should be proficient in the Microsoft Office Suite of applications (highly proficient in Excel preferred), and be proficient on applicable databases, systems and vendor software programs.
WHAT WE OFFER
- Work-Life Balance
- Work From Home Program (up to 2 days per week)
- Reasonable caseload with in-house Medical Management support (UR, Med Bill Review, Resource Nurses); In-house Claims Assistant support
- Modern Office Setting
- Free On-Site Fitness Facility
- Free downtown shuttle route
- Two-minute walk from Walnut Creek BART Station
- Three-minute car ride from CA-24 and I-680
- Free On-Site Garage Parking
- Paid Time Off
- Paid Holidays
- Retirements Savings Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Long Term Disability Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
$83,300 - $105,745 a year
This pay scale is an estimate of the salary range the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The actual salary may be above or below the range. The pay scale applies only to this position and only if it is filled in Walnut Creek, California. The pay scale may be different for other positions or in other locations.
ABOUT US
With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
