Operations Command Center Engineer 1 (OCCE1)
Walnut Creek, California
Information Technology – IT Operations /
Non-Exempt /
Hybrid
Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate need for an Operations Command Center Engineer 1 (OCCE1). The OCCE1 serves as the first line of defense in the organization's 24x7 Command Center for monitoring and maintaining the health of the organization's IT infrastructure, systems, and applications. This individual will ensure operational continuity and compliance with service level agreements (SLAs), handling incoming tickets, performing real-time system monitoring, and escalating incidents according to predefined protocols.
KEY RESPONSIBILITIES
- Monitoring & Incident Management: Monitors IT systems, applications, and infrastructure health (utilizing tools such as Nagios, SolarWinds, and Prometheus). Responds to alerts, analyzes incidents, and performs initial troubleshooting on network performance (utilizing tools such as Wireshark and NetFlow). Documents incidents in JIRA or ServiceNow and escalates issues that cannot be resolved at Level 1.
- System & Network Administration: Performs system administration across platforms (Windows, Linux, MacOS). Manages user and group permissions (via Active Directory and LDAP). Monitors server health and performance ensuring patch management and regular updates are applied. Handles remote access technologies (e.g., VPN) solutions and remote support tools (e.g., TeamViewer, AnyDesk).
- Security & Compliance: Maintains endpoint security and antivirus solutions. Plays an active role in vulnerability management (utilizing tools such as Nessus and Qualys). Supports Identity and Access Management (IAM) processes to protect sensitive data.
- Database & Cloud Management: Assists in database monitoring using alerting tools and cloud monitoring platforms (e,g., CloudWatch, Azure Monitor). Provides support for cloud infrastructure and related incidents.
- End-User Support & SLA Management: Delivers technical support to end-users on various platforms, ensuring all incidents are resolved within defined SLA. Utilizes ticketing systems to track, escalate, and resolve issues timely and efficiently.
- Project Management & Documentation: Contributes to the development of Standard Operating procedures (SOPs), runbooks, and documentation for consistent operation. Assists with projects related to release management, ensuring changes align with Agile or ITIL best practices.
EDUCATION/EXPERIENCE
- Education: Minimum of High School diploma or equivalent required. Bachelor's degree in Computer Science, Software Engineering, or related discipline preferred.
- Experience: Required: Minimum of 1 year of experience in IT operations, helpdesk, or similar role. Experience with VPN, remote access technologies, and network monitoring. Hands-on experience with Nagios, Zabbix, SolarWinds, and cloud monitoring tools.
PREFERRED CERTIFICATIONS
- CompTIA IT Fundamentals+ (ITF+)
- CompTIA A+
- Microsoft Certified: Azure Fundamentals
- AWS Certified Cloud Practitioner
- Google Associate Cloud Engineer
- Cisco Certified Technician (CCT)
- CompTIA Security+
- Certified in Cybersecurity (CC) - ISC2
- Cisco CyberOps Associate
- Certified Associate in Project Management (CAPM) - PMI
- Project+ - CompTIA
ADDITIONAL SKILLS NEEDED
- System Administration: Proficiency in Windows, Linux, and Mac OS administration, patch management, and performance tuning.
- Security & Compliance: Knowledge of endpoint security, IAM, and vulnerability management tools.
- End-User Support: Strong desktop support skills, issue escalation, SLA management, and experience with ticketing systems.
- Project Management & Documentation: Familiarity with Agile, Scrum, and ITIL frameworks, with a focus on change management and risk mitigation.
WHAT WE OFFER
- Work-Life Balance
- Modern Office Setting
- Free On-Site Fitness Facility
- Free downtown shuttle route
- Two-minute walk from Walnut Creek BART Station
- Three-minute car ride from CA-24 and I-680
- Free On-Site Garage Parking
BENEFITS
- Paid Time Off
- Paid Holidays
- Retirements Savings Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Long Term Disability Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
$35.58 - $43.68 an hour
This pay scale is an estimate of the hourly range the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The actual hourly wage may be above or below the range. The pay scale applies only to this position and only if it is filled in Walnut Creek, California. The pay scale may be different for other positions or in other locations.
ABOUT US
With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
