Product Operations Manager

San Francisco
Full time
At Big Health, our purpose is to help millions back to good mental health. We do this by creating digital therapeutics: fully automated yet highly personalized programs that are scalable and clinically proven to work. Our programs harness the intimacy of the human voice and the power of animation to engage and entertain, while delivering complex concepts to help our users overcome their unique mental health challenges.

Reporting to the VP of Product Management, the Product Operations Manager will be responsible coordinating resources for the execution of current and future projects in relation to our two products; Sleepio and Daylight.

As a Product Operations Manager at Big Health, you will:

    • Coordinate and manage cross functional teams for the flawless execution of critical projects
    • Track and communicate progress product development across the company
    • Develop, iterate and improve development processes to be resilient to the quickly growing Big Health team
    • Report and escalate to management as needed
    • Cultivate a strong culture of accountability and maintain high quality standards
    • Create and maintain comprehensive project documentation

In order to be successful in this role you will need:

    • 5+ years of professional work experience
    • 2+ yrs formal experience in a Project Management role in Software Development
    • Experience delivering complex projects with tight deadlines
    • Extreme organization and attention to detail
    • Passion for structure and order but demonstrable ability to adapt quickly to change.
    • Highly self-motivated with superlative problem-solving skills
    • A genuine interest in the field of Behavioral health especially where technology & behavior intersect

Life at Big Health

    • Join a diverse team of all backgrounds, we’re proud to be an equal opportunities employer
    • You’ll have a lot of control over your work and freedom to input
    • Enjoy a clearly structured personal review and development program
    • Quarterly happiness survey that we use to ensure we’re creating a healthy and happy workplace for ourselves
    •  Fund for spending on personal happiness
    • Regular team and company events 
    • Comprehensive health benefits
    • Generous vacation and maternity/paternity policy
    • Competitive salary and equity package

More about Big Health

    • Backed by leading venture capital firms, Index Ventures, Octopus Ventures, and Kaiser Permanente Ventures
    • Working with many of the world’s leading employers, including Fortune 500 companies, the most prominent technology firms, and leading healthcare institutions, enabling Sleepio to be available to over 1 million people by the end of 2016, all paid for by their employer
    • Partnerships with Oxford University, three leading health insurers, and multiple US universities and hospitals
    • Sleepio is recognized by Nature, Ranked Health, and The King’s Fund as the best evidenced App in its category
We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.