Sr. Product Manager, App Experience

San Francisco /
Product /
Full time
At Big Health, we have innovated the way to deliver care to people and have unassailable, clinical evidence proving our products work. 

This role is focused on the next stage of growth and innovation - you will lead the effort to improve our personalized therapeutic programs & end-user experiences, allowing us to 3x our remission rate, ultimately helping us bring millions back to good mental health.

Outcomes & Responsibilties

    • Utilize user research, data analysis, and clinical insights to optimize the efficacy of our therapeutic programs across web & mobile, leading to a 3x increase in our remission rate. 
    • Design & launch new interactive therapy modules from the ground up, all the way from storyboarding to deployment to users. Increase the total number of cognitive behavioral techniques in our portfolio by 2x. 
    • Supercharge our user engagement funnel, to keep more users on track with their therapeutic program, leading to a 50% increase in users that have completed cognitive behavioral techniques.
    • Build out a robust experimentation framework, collaborating with Design, Engineering, & Clinical teams, ultimately increasing our experiments deployed per quarter by 3x.
    • The Engineering team trusts your technical chops to assess technical tradeoffs, prioritize features, and drive execution
    • Partner with the Design & Clinical team to identify key user needs, ideate towards creative solutions, and ensure we’re providing users with truly safe & effective digital medicine

Core Competencies

    • Egoless ideation, leveraging the collective power of the team to get to the best possible ideas & solutions.
    • Deep empathy for our end-users that translates into a clear, distilled understanding how our products can best serve user needs.
    • Equipped with the creative zeal and novel problem solving needed to be a pioneer in designing entertainment as medicine. 
    • Communication chameleon, with the ability to seamlessly move between discussions with Engineering, Clinical, Design and Commercial stakeholders. 
    • Ability to ruthlessly prioritize and gracefully manage an influx of requests, creating clear goals for the team.
    • Technical chops to allow for a deep understanding of the tools we have and a refined sense for where complexity may live. 
    • An oracle that can see ahead into the future, helping the team optimize for the long-term and steer past icebergs.

Life at Big Health

    • Be part of a team that includes clinical psychologists, software engineers, business leaders and even a former professional magician [shh… it’s a secret]. 
    • Surround yourself with the smartest, most enthusiastic and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out 
    • Check out our values - they’re a living, breathing part of our culture
    • Enjoy benefits including a generous vacation policy, professional development fund, flexible working locations and more.
    • Competitive salary packages including stock options.

Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.