Customer Support Representative - English speaker

Romania, Bucharest /
Customer Support – Customer Support /
Full-time Onsite
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in English.

Responsibilities

    • Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
    • Handle customer enquiries, advice and suggestions via email or online tools.
    • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
    • Handle customer complaints, any special cases or ad hoc tasks.

Requirements

    • College degree or above.
    • Fluency in English.
    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
    • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
    • Ability to work under pressure, strong communication skills and exceed beyond expectation.
    • Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire

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