Customer Service Representative - Financial Derivatives
South East Asia
Customer Support – Customer Experience /
Remote
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Responsibilities:
- Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
- Solve customer complaint issues, and create and document report analysis
- Optimize customer complaint processes and improve service quality
- Handle unpredictable emergencies in an efficient and timely manner
- Perform adhoc tasks and reports assigned by shift leader and/or managers
Requirements:
- Bachelor's degree or diploma, preferably in a finance-related major
- Prior customer support experience with exposure to an e-commerce or financial industry background is a must
- Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage
- Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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