Client Relations Executive - Digital Assets

UAE, Dubai /
Customer Support – Customer Experience /
Full-time Onsite or Remote
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Assisting a group of high-profile clients with escalation and acting as an advocate across all asset classes and operational areas.
    • Identifying inter / intra system exceptions resulting from trade lifecycle processing malfunctions, and escalating / investigating / resolving root cause as needed.
    • Formal Service Reviews and monthly checkpoints with all of their allocated clients
    • Creating and managing virtual, global teams to deliver process / technology changes for our key clients (both tactical and strategic)

Requirements

    • 5 Year of relevant experience in a similar role.
    • Quick to spot areas where business processes need to be changed, for escalation and quick resolution of problems / developments.
    • Regular communication with sales and operations heads demonstrates the ability to communicate effectively at all levels.
    • Proven data analysis skills, including data visualizations and trend articulation, as demonstrated by daily, weekly, and monthly use of SRM's Skills that will assist you in the role:
    • Significant post-trade operations experience in the Crypto or financial markets
    • Experience in Crypto, prime brokerage and/or trade flow operations.
    • Proven PowerPoint, Excel, and MIS skills, as well as experience presenting to large or senior groups both internally and abroad.
    • Crypto/Digital Assets experience or foreign exchange product knowledge are preferred.
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire