Customer Service/Support Specialist (VIP) - Portuguese/English
Brazil, Sao Paulo /
Customer Support – Customer Support /
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
- Handle high amounts of chats and voice calls from VIP customers.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
- Provide service excellence so as to develop and maintain VIP customer loyalty.
- Analyze and report product malfunctions.
- Gather user’s feedback and suggestions and share with relevant business units/departments.
- Handle any other ad hoc tasks assigned by supervisor.
- Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
- Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Portuguese & English.
- Ability to work under pressure in a fast-paced environment.
- Proficient user of office systems, both customer service specific and windows package.
- Confident, articulate, multi-tasking, hardworking and passionate.
- Ability to exceed customer expectations.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire