Growth and Operations Analyst (Binance P2P)

Moscow /
Operations – Operations /
Full-time Onsite
Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities:

    • Boost sales and contribute to our long term business growth by contacting and developing relationships with potential clients/agents/partners
    • Handle dispute on our P2P platform between trading parties, assist client with troubleshooting
    • Uncover customer's unique needs and challenges
    • Perform document checks as per standard procedures
    • Monitoring transactions, investigating and reporting suspicious activity
    • Reading, prioritising and responding to customer queries via live chat, emails, phone calls and social media posts
    • Create, manage, implement and refine all marketing campaigns in an ongoing basis
    • Direct ongoing market research to foster the product’s growth

Requirements:

    • College degree or above
    • At least 1+ years of relevant experience in customer service/business development roles, preferably in finance or e-commerce industry
    • Knowledge or keen interest in Blockchain/ Cryptocurrency industry is a plus
Conditions
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire