Offboarding Analyst
Asia / Eastern Europe / Türkiye, Istanbul / Romania, Bucharest / Philippines, Manila
Customer Support – Customer Support /
Full-time: Remote /
Remote
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
An ideal candidate should have strong analytical and problem-solving abilities, excellent communication skills, and a keen attention to detail. Previous experience in operations management and proficiency with operational processes and platforms would be beneficial. Fluency in English and multi-tasking capacity under high-pressure scenarios are required. Knowledge of the cryptocurrency industry, compliance policy and regulatory functions will be considered a plus.
Responsibilities:
- Handle and review assigned cases within available SLAs, including advising relevant stakeholders on next steps.
- Participate or lead projects related to operational enhancement procedures and other subjects that may form part of the day to day work requirements.
- Liaise with teams within organisation to facilitate knowledge sharing on operations requirements.
- Handle and review all enquiries raised by internal stakeholders regarding client offboarding (Individual/Corporates).
- Work closely with checker to ensure an effective 4 eye principle of offboarding due diligence process.
- Challenge the norm and ensure business objectives are achieved with the right controls, focus and drive.
- Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the company.
Requirements:
- Bachelor’s degree or equivalent education or experience.
- Good practical knowledge in Excel.
- Possesses strong time management and end-to-end ownership on assigned responsibilities.
- Ability to priortise, be accountable for own workload and ensure timely escalation of key risks/issues to management and stakeholders.
- Proven track record of coaching and execution in operations environment is preferred.
- Ability to navigate through ambiguity in a fast-paced, dynamic environment
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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