Customer Service Representative (Chinese)
South East Asia / Taiwan, Taipei
Customer Support – Customer Support /
Full-time Onsite or Remote /
Hybrid
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Chinese and English so only candidates with proficiency in both languages will be considered.
Responsibilities:
- Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
- Handle customer enquiries, advices and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
Requirements:
- College degree or above.
- Proficiency in Chinese and English is mandatory. Additional Asian languages will be advantageous.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift.
- Positive about the crypto industry.
Optional:
- Language proficiency certificates will be advantageous.
- Personal or professional experience with cryptocurrency.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
