Customer Service Representative (English)

Colombia, Bogota / Bulgaria, Sofia / Mexico, Mexico City
Customer Support – Customer Support /
Full-time: Remote /
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us.
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in English, and we are looking for candidates with high proficiency. One extra language proficiency is much preferred.


    • Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
    • Handle customer enquiries, advice and suggestions via email or online tools.
    • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
    • Handle customer complaints, special cases or ad hoc tasks. 


    • Bachelor degree or above.
    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
    • High level of honesty and integrity. Proactive and meticulous.
    • A sense of responsibility and team work spirit.
    • Ability to work under pressure, strong communication skills and exceed beyond expectation.
    • Passionate for the customer service industry and can work under different work shifts, including night shifts.
    • Positive about the crypto industry.
    • Personal or professional experience with cryptocurrency.
    • Proficient in English language.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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