Customer Service Representative - P2P (APAC)
South East Asia
Customer Support – Customer Experience /
Full-time: Remote /
Remote
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Responsibilities
- As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally.
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
- Create a culture and processes which achieve the business goals and objectives with regards to customer service.
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers.
- Act as the Voice of the Customer across the organization.
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
- Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business.
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative.
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
- Exceptional written communication skill and a good listener.
- Fluent in English and native language
- Ability to multitask, prioritise, and control time effectively.
- Knowledge of blockchain, crypto, and P2P payments is a big plus.
- Fluency in English is a must with multilingual capability is a big plus.
- Willing to work weekends and irregular hours which will include night shifts.
- A Binance P2P user is highly preferred.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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