CS Specialist (Security) - APAC

Asia /
Customer Support – Customer Support /
Full-time: Remote
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via live channels (chats/calls) and includes but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Responsibilities:

    • Prevent, investigate, locate unauthorized activities on user’s accounts by  thoroughly analyzing account data such as on-chain and off-chain transactions, IP and geolocation data, device characteristics, e-mail addresses, and other information in order to assess the nature of the activity. 
    • Based on account analysis, existing procedures and the customer’s report, disable account functions to prevent further harm.
    • Conduct threat and risk analysis to provide essential suggestions to assist the customers in eliminating the risk before helping them regain access to the compromised accounts.
    • Provide the user with sufficient information on best practices to protect their accounts in every interaction to reduce the risk of new security incidents and strengthen the community awareness.  
    • Report and investigate fraud/scams, examine if stolen funds are sent to a Binance account, or if unauthorized transactions took place within Binance accounts. 
    • Liaise with other departments to assist and provide or gather information as it relates to investigations and customer accounts.
    • Cooperate with other team members to build strong and relevant  procedures.  Use case sharing to seek internal assistance and develop the team’s knowledge.

Requirements:

    • A basic understanding of cryptocurrencies and differences between separate blockchains / networks. 
    • Excellent research and writing skills; able to communicate findings clearly and concisely.
    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
    • Excellent problem solving skills.
    • Ability to interpret account data to make a well informed judgements, 
    • Ability to think critically and consider possibilities when troubleshooting, superb investigation skills. 
    • Able to work effectively as a team member and also independently or with minimal supervision. 
    • Strong security awareness. 
    • Great attention to detail and solid analytical skills.
    • Professionalism and high moral sense.
    • In addition to English one or more of the following languages is highly valuable : Chinese or Indonesian
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.