Customer Support Specialist - Finance (Mandarin)
Canada /
Customer Support – Customer Support /
Full-time Onsite or Remote
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Responsibilities:
- Investigating and resolving customer enquiries escalated to clearing in a timely manner
- Monitor risk/operations alert and resolve issues related to daily operations.
- Strong collaboration, communication and interaction with all stakeholders
Requirements:
- Bachelor's College degree or above.
- Minimum 1-year experience, preferably in finance industry. Outstanding new graduates are also welcome to apply.
- Excellent customer service and communication skills
- Fluent in both English and Chinese
- Ability to work in both a team environment and autonomously
- Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
- Strong passion to provide support to customers
- Working experience in trading market, third-party payment and clearing will be a plus
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
