Customer Support Specialist - Finance (Mandarin)

Canada /
Customer Support – Customer Support /
Full-time Onsite or Remote
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

    • Investigating and resolving customer enquiries escalated to clearing  in a timely manner
    • Monitor risk/operations alert and resolve issues related to daily operations.
    • Strong collaboration, communication and interaction with all stakeholders 

Requirements:

    • Bachelor's College degree or above.
    • Minimum 1-year experience, preferably in finance industry. Outstanding new graduates are also welcome to apply.
    • Excellent customer service and communication skills
    • Fluent in both English and Chinese
    • Ability to work in both a team environment and autonomously
    • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
    • Strong passion to provide support to customers
    • Working experience in trading market, third-party payment and clearing will be a plus
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire