P2P Investigation specialist - Russian/English

Asia /
Customer Support – Customer Support /
Full-time: Remote
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Handle high volume live chat and other online tools
    • Provide accurate, valid and comprehensive information
    • Follow communication procedures, guidelines, and policies
    • Support other business units with customer liaison, accurately document customer requests
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Go the extra mile to engage customers

Requirements

    • College degree or above
    • Fluent Russian language, advanced English speaker
    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
    • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
    • Ability to work under pressure, strong communication skills and exceed beyond expectation
    • Passionate for customer service industry and can accept to work under different work shifts
    • Positive about the crypto industry
    • Good investigation skills

Conditions

    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry,
    • Fast moving, challenging and unique business problems,
    • International work environment and flat organization,
    • Great career development opportunities in a growing company,
    • Possibility for relocation and international transfers mid-career,
    • Competitive salary,
    • Flexible working hours, Casual work attire.
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire